The Golden Lily Chapter 3

EVEN THOUGH EDDIE had told me not to worry about Angeline, the curious part of me couldn't help but prod him about it on the drive over to Adrian's apartment. â€Å"How are you going to handle it?† I asked. â€Å"Have a heart-to-heart?† He shook his head. â€Å"Mostly I was going to simply avoid her unless absolutely necessary. Hopefully she'll lose interest.† â€Å"Well. I guess that's one method. But, I mean, you're a pretty direct person.† If faced with a roomful of Strigoi, he would've walked in without hesitation. â€Å"Maybe you should try that kind of approach instead. Just confront her and tell her honestly that you're not interested.† â€Å"That's easy in theory,† he said. â€Å"Not so much in person.† â€Å"Seems easy to me.† Eddie was skeptical. â€Å"That's because you've never had to do it.† Going to Adrian's was a lot easier than it once had been for me. His apartment used to belong to Keith and was also the site where a Moroi named Lee and two Strigoi had died. Those were hard memories to shake. The Alchemists had offered the apartment to me, since I'd also taken on full responsibility for Palm Springs, but I'd yielded it to Adrian. I hadn't been sure I wanted to live there, and he'd been pretty desperate for his own place. When I'd seen how happy the apartment made him, I knew I'd made the right choice. Adrian opened the door before we'd barely had a chance to knock. â€Å"The cavalry! Thank God.† I hid a smile as Eddie and I stepped inside. The first thing that always hit me about this place was the sunny yellow paint Adrian had put up on the walls. He was convinced it helped the mood and had warned us not to question his â€Å"artistic sensibilities.† The fact that the yellow clashed pretty terribly with his secondhand plaid furniture was apparently irrelevant. Or maybe I just wasn't â€Å"artistic† enough to appreciate it. Nonetheless, I actually found the erratic style comforting. It bore little resemblance to Keith's decorating, making it a little easier to blot out the events of that awful night. Sometimes, when I looked around the living room, my breath would catch as visions of the vicious Strigoi attack and Lee's death haunted me. Adrian's stamp on the apartment was like light chasing away the gruesome shadows of the past. Sometimes when I was down, Adrian's personality had a similar effect. â€Å"Nice blouse, Sage,† he told me, deadpan. â€Å"It really brings out the khaki in your pants.† His sarcasm aside, he looked supremely delighted to see us. He had the tall, lean build that most Moroi guys did, along with their typically pale (though not Strigoi-pale) skin. I hated to admit it, but he was more good-looking than he had any right to be. He wore his dark brown hair stylishly messy and had eyes that sometimes seemed too green to be real. Adrian had on one of those button-up printed shirts that were trendy with guys lately, with a blue pattern on it I liked. He smelled like he'd been smoking recently, which I didn't like. Dimitri and Sonya were sitting at the kitchen table going over a bunch of papers with hand-written notes on them. The papers were kind of haphazardly scattered around, which made me wonder how much work they could really be accomplishing. I would have had those pages neatly stacked and organized by topic. â€Å"Glad you're back, Sydney,† said Sonya. â€Å"I've needed a little female support here.† The prettiness of her red hair and high cheek bones was tainted by the fact that she showed her fangs when she smiled. Most Moroi were taught early to avoid that, to prevent detection from humans. Sonya had no qualms about doing it in private. It still bugged me. Dimitri smiled at me. It made his already handsome face even more so, and I knew that â€Å"Zen master wisdom† wasn't the reason Rose had fallen for him. â€Å"I'm guessing you didn't take a nap.† â€Å"Too much to do,† I said. Sonya gave Eddie a curious look. â€Å"We've been wondering where you were.† â€Å"Busy at Amberwood,† said Eddie vaguely. He'd mentioned in the car that it might be best if Angeline's indiscretion and his forced shopping weren't mentioned. â€Å"You know, keeping an eye on Jill and Angeline. Besides, I was waiting until Sydney came back since she wanted to see what we were doing.† I let the white lie slide. â€Å"How is Angeline?† asked Dimitri. â€Å"Is she improving?† Eddie and I exchanged glances. So much for avoiding her indiscretions. â€Å"Improving how exactly?† I asked. â€Å"In combat, in following the dress code, or in keeping her hands to herself?† â€Å"Or in turning off caps-lock?† added Eddie. â€Å"You noticed that too?† I asked. â€Å"Hard not to,† he said. Dimitri looked surprised, which was not a common thing. He wasn't caught off guard very often, but then, no one could really prepare for what Angeline might do. â€Å"I didn't realize I needed to be more specific,† said Dimitri after a pause. â€Å"I meant combat.† Eddie shrugged. â€Å"There's a little improvement, but it's hard to get through to her. I mean, she's absolutely dead set on protecting Jill, but she's also convinced she already knows how. She's got years of that sloppy training drilled into her. It's hard to break that. Plus, she's†¦ easily distracted.† I had to swallow a laugh. Dimitri still looked troubled. â€Å"She has no time for distraction. Maybe I should talk to her.† â€Å"No,† said Eddie firmly, in a rare show of contradicting Dimitri. â€Å"You've got plenty to do here. She's my responsibility to train. Don't worry.† Adrian pulled up a chair, turning it backwards so he could rest his chin on its back. â€Å"What about you, Sage? I know we don't have to worry about you violating the dress code. Did you have fun at your Alchemist spa this weekend?† I set down my bag and walked over to the refrigerator. â€Å"If by spa, you mean underground bunker. And it was just business.† I made a face as I looked inside. â€Å"You promised to get me diet pop.† â€Å"I did promise that,† said Adrian, no remorse whatsoever. â€Å"But then I read some article that said those artificial sweeteners aren't good for you. So, I figured I'd watch out for your health.† He paused. â€Å"You're welcome.† Dimitri said what we were all thinking. â€Å"If you want to start tackling healthy habits, I could suggest a few.† If Eddie or I had said that, it would have rolled right off Adrian – particularly since it was completely valid. But coming from Dimitri? That was different. There was a huge amount of tension between the two men, tension that had been building for a long time. Dimitri's girlfriend, a notorious dhampir named Rose Hathaway, had briefly dated Adrian. She hadn't meant to hurt him, but she'd been in love with Dimitri the whole time. So, there was no way that situation could have ended well. Adrian still carried a lot of scars from that and was particularly bitter toward Dimitri. â€Å"Wouldn't want to inconvenience you,† said Adrian, a bit too coolly. â€Å"Besides, when not hard at work with this research, I'm actually conducting a side experiment on how cigarettes and gin increase charisma. As you might guess, the results are looking very promising.† Dimitri arched an eyebrow. â€Å"Wait, go back. Did you say hard at work?† Dimitri's tone was light and playful, and again, I was struck by the double standard here. If I'd made that comment, Adrian's response would've been something like, â€Å"Absolutely, Sage. I'll probably win the Nobel Prize for this.† But for Adrian, Dimitri's words were a call to battle. I saw a glint of something hard in Adrian's eyes, a stirring of some old pain, and it bothered me. That wasn't his way. He always had a smile and a quip, even if they were often irreverent or inappropriate. I'd gotten used to that. I kind of liked it. I glanced at Adrian with a smile that I hoped looked genuine, rather than a desperate attempt to provide distraction. â€Å"Research, huh? I thought you were a gambling man.† It took Adrian a few moments to drag his gaze from Dimitri and fix it on me. â€Å"I've been known to roll the dice now and then,† he said warily. â€Å"Why?† I shrugged. â€Å"No reason. Just wondering if you'd put your charisma research on hold and step up for a challenge. If you went twenty-four hours without cigarettes, I'd drink a can of pop. Regular pop. The whole can.† I saw the glimmer of Adrian's earlier smile returning. â€Å"You would not.† â€Å"I totally would.† â€Å"Half a can would put you into a coma.† Sonya frowned. â€Å"Are you diabetic?† she asked me. â€Å"No,† said Adrian, â€Å"but Sage is convinced one extraneous calorie will make her go from super skinny to just regular skinny. Tragedy.† â€Å"Hey,† I said. â€Å"You think it'd be a tragedy to go an hour without a cigarette.† â€Å"Don't question my steel resolve, Sage. I went without one for two hours today.† â€Å"Show me twenty-four, and then I'll be impressed.† He gave me a look of mock surprise. â€Å"You mean you aren't already? And here I thought you were dazzled from the moment you met me.† Sonya shook her head indulgently at the two of us, like we were adorable children. â€Å"You're missing out, Sydney,† she remarked, tapping the open pop in front of her. â€Å"I need about three of these a day to keep me focused on all this work. No detrimental effects so far.† No detrimental effects so far? Of course not. Moroi never had any. Sonya, Jill†¦ they could all eat whatever they wanted and still keep those amazing bodies. Meanwhile, I labored over every calorie and still couldn't reach that level of perfection. Fitting into these size four khakis had been a triumph this morning. Now, looking at Sonya's slender build, I felt enormous by comparison. I suddenly regretted my comment about drinking a can of pop, even if it had succeeded in distracting Adrian. I supposed I could rest easy knowing that him skipping cigarettes for a day was impossible. I'd never be called to pay up on my sugary wager. â€Å"We should probably get to work. We're losing time.† That was Dimitri, getting us back on track. â€Å"Right,† said Adrian. â€Å"This is five minutes of valuable research wasted. Up for more fun, Castile? I know how much you love sitting around.† Because they were trying to find something special about Dimitri, Sonya and Adrian would often sit the two dhampirs side by side and study their auras in fine detail. Their hope was that Dimitri's Strigoi conversion had left some sign that would help explain the immunity to being turned again. It was a valid idea, though not something that someone as active as Eddie enjoyed. He didn't complain, of course. Eddie wore a look as tough and determined as Dimitri. â€Å"Tell me what you need.† â€Å"We want to do another aura study,† said Sonya. Looked like poor Eddie would be doing some more sitting around. â€Å"Last time we focused on any sign of spirit. This time, we want to show both of you some pictures and see if they trigger any color changes in your auras.† I nodded in approval. A lot of psychological experiments attempted similar techniques, though they usually monitored physiological responses instead of mystical auras. â€Å"I still say it's a waste,† said Adrian. â€Å"They're both dhampirs, but that doesn't mean we can assume any different reactions they have are because Belikov was a Strigoi. Everyone's unique. Everyone's going to respond differently to pictures of kittens or spiders. My old man? He hates kittens.† â€Å"Who could hate kittens?† asked Eddie. Adrian made a face. â€Å"He's allergic.† â€Å"Adrian,† said Sonya. â€Å"We've already been over this. I respect your opinion but still think we can learn a lot.† I was actually impressed that Adrian had an opinion. So far, I'd kind of felt like he was just going along with everything Sonya and Dimitri told him to do and that he didn't give these experiments much thought. And, although I wasn't familiar with the auras that surrounded all living creatures, I could understand his point that individual differences would throw off their research. â€Å"All data is useful in this case,† said Dimitri. â€Å"Especially since we haven't found anything so far. We know there's something different about former Strigoi. We can't rule out any chance to observe it.† Adrian's lips tightened, and he made no further protest. Maybe it was because he felt overruled, but I had a feeling it was because he just didn't want to engage with Dimitri. With the attention off me, I settled into the living room with a book and tried to stay awake. They didn't need me. I'd simply come to keep Eddie company. Occasionally, I'd check the others' progress. Dimitri and Eddie watched as Sonya flipped through different images on her laptop. In turn, Adrian and Sonya watched the dhampirs closely and made notes on paper. I almost wished I could see the bands of color and light and wondered if there really were any noticeable differences. Studying Eddie and Dimitri, I sometimes would notice a change in facial expression when particularly cute or horrific images showed up on the screen, but for the most part their work remained a mystery to me. Curious, I walked over to Sonya when they were about halfway through. â€Å"What do you see?† I asked in a low voice. â€Å"Colors,† she said. â€Å"Shining around all living things. Eddie and Dimitri have different colors, but they have the same reactions.† She changed the picture on the screen to one of a factory spilling black smoke into an otherwise clear sky. â€Å"Neither of them like this. Their auras dim and turn troubled.† She flipped to the next image, a smile on her lips. Three kittens appeared on the screen. â€Å"And now they warm up. Affection is very easy to spot in an aura. So far, they react in normal ways. There's no sign in Dimitri's aura that he's different from Eddie.† I returned to the couch. After a couple of hours, Sonya called a halt. â€Å"I think we've seen what we needed to. Thank you, Eddie.† â€Å"Happy to help,† he said, rising from his chair and stretching. He seemed relieved both that it was over and that it had involved something slightly more interesting than staring off into space. He was active and energetic, and didn't like captivity. â€Å"Although†¦ we've got a few other ideas,† she added. â€Å"Do you think you guys can power through a little longer?† Naturally, she asked just as I was yawning. Eddie regarded me with sympathy. â€Å"I'll stay, but you don't have to. Go sleep. I'll get a ride home.† â€Å"No, no,† I said, stifling a second yawn. â€Å"I don't mind. What are your other ideas?† â€Å"I was hoping to do something similar with Eddie and Dimitri,† she explained. â€Å"Except this time, we'd use sounds instead of images. Then I'd like to see how they respond to direct contact with spirit.† â€Å"I think that's a good idea,† I said, not really sure what that last one would entail. â€Å"Go for it. I'll wait.† Sonya glanced around and seemed to notice I wasn't the only one who looked tired. â€Å"Maybe we should get some food first.† Eddie brightened up at that. â€Å"I'll go,† I offered. It was a sign of my progress that vampires talking about â€Å"food† no longer made me hyperventilate. I knew she didn't mean blood, not if the dhampirs and I were being involved. Besides, there was no feeder around. Feeders were humans who willingly gave blood to Moroi for the high it produced. Everyone here knew better than to even joke about that around me. â€Å"There's a good Thai carryout place a few blocks away.† â€Å"I'll help,† said Adrian eagerly. â€Å"I'll help,† said Sonya. â€Å"The last time you ran an errand, you were gone two hours.† Adrian scowled but didn't deny the charge. â€Å"Our aura observations have been identical anyway. You can get them started on the sounds without me.† Sonya and I took everyone's orders and set out. I didn't really feel like I needed help, but I supposed carrying food for five people – even for a few blocks – could get unwieldy. I soon learned she had other motives for coming along, though. â€Å"It feels good to get outside and stretch my legs,† she said. It was early evening, with significantly less sun and heat – a condition the Moroi loved. We walked along a side street leading toward downtown, lined with cute apartments and small businesses. All around us, huge palm trees loomed, providing an interesting contrast to the eclectic urban setting. â€Å"I've been cooped up there all day.† I smiled at her. â€Å"And here I thought Adrian was the only one who got cabin fever from the work you guys do.† â€Å"He just complains the most,† she explained. â€Å"Which is kind of funny since he also probably gets out the most, between his classes and his cigarette breaks.† I'd nearly forgotten about the two art classes Adrian was taking at a local college. He usually kept his latest projects on display, but there'd been none in the living room lately. I hadn't realized until that moment how much I missed them. I might give him a hard time, but sometimes those artistic glimpses into the way he thought were fascinating. Sonya gave me a brief recap of her wedding plans as we walked the short distance to the Thai restaurant. Her relationship with dhampir Mikhail Tanner was kind of epic on a lot of levels, I supposed. First, dhampirs and Moroi didn't generally get involved in serious relationships. Usually, they were just casual affairs that resulted in the reproduction of more dhampirs. In addition to the scandal of even being involved, Mikhail had actually wanted to hunt down Sonya when she was a Strigoi to free her from that twisted state. Rose had attempted the same with Dimitri, believing death was better than being a Strigoi. Mikhail had failed, but their love had remained steadfast enough through the ordeal that when she'd defied the odds and been restored, they'd immediately gotten back together. I couldn't even begin to imagine love like that. â€Å"We're still deciding on flowers,† she continued. â€Å"Hydrangeas or lilies. I'm guessing I know what your vote is for.† â€Å"Actually, I'd say hydrangeas. I'm around too many lilies already.† She laughed at that and suddenly knelt near a flower bed filled with gladiolas. â€Å"More than you know. There are lilies sleeping in this bed.† â€Å"They're out of season,† I pointed out. â€Å"Nothing's ever out of season.† Sonya glanced around covertly and then rested her fingers on the earth. Moments later, dark green shoots appeared, growing taller and taller until a red trumpet lily opened up on top. â€Å"Ah. Red. Alchemists ones are white – oh, are you okay?† I had backed up so far on the sidewalk that I'd nearly walked into the street. â€Å"You†¦ you shouldn't do that. Someone might see.† â€Å"No one saw,† she said, getting to her feet. Her face softened. â€Å"I'm so sorry. I forget sometimes how you feel about this. It was wrong of me.† â€Å"It's okay,† I said, not sure that it was. Vampire magic always made my skin crawl. Vampires, creatures who needed blood, were bad enough. But being able to manipulate the world with magic? Even worse. That lily, although beautiful, took on a sinister edge now. It shouldn't have existed this time of the year. No more was said about magic, and we soon reached the main strip downtown, where the Thai restaurant was. We placed a giant carryout order and were told it would take about fifteen minutes. Sonya and I lingered outside, admiring downtown Palm Springs in twilight. Lastminute shoppers were out before the boutiques closed, and all the restaurants were hopping with those coming and going. Many of them had outdoor tables on the sidewalk, and friendly conversation buzzed around us. A large fountain, tiled in bright colors, fascinated children and inspired tourists to stop for photo ops. Sonya was easily distracted by the various plants and trees that the city used to beautify the streets. Even without spirit's ability to affect living things, she was still quite the gardener. â€Å"Hey you! Elder Melrose!† I turned and winced when I saw Lia DiStefano striding toward me. Lia was a fashion designer with a shop here in downtown Palm Springs. I hadn't realized we were standing directly across from her store. If I had, I would've waited inside the restaurant. Lia was short but had an overwhelming presence, enhanced by the flamboyant gypsy style she often chose for her personal attire. â€Å"I've been calling you for weeks,† she said, once she reached our side of the street. â€Å"Why don't you answer?† â€Å"I've been really busy,† I said straight-faced. â€Å"Uh-huh.† Lia put her hands on her hips and tried to stare me down, which was kind of amazing since I was taller. â€Å"When are you going to let your sister model for me again?† â€Å"Miss DiStefano,† I said patiently, â€Å"I've told you before. She can't do it anymore. Our parents don't like it. Our religion doesn't allow faces to be photographed.† Last month, Jill's runway-perfect build and gorgeous, ethereal features had attracted Lia's attention. Seeing as having your picture taken en masse was kind of a bad way to stay in hiding, we'd only agreed to let Jill walk in Lia's fashion show because all the models wore Venetian masks. Lia had been on me ever since to let Jill model again. It was hard because I knew Jill wanted to, but she understood as well as I did that her safety came first. Claiming we were part of some obscure religion had often explained away our weird behaviors to others, so I'd figured it would get Lia off my back. It hadn't. â€Å"I never hear from these parents of yours,† Lia said. â€Å"I've watched your family. I see how it is. You're the authority. You're the one I have to go through. I have the chance to do a major magazine spread for my scarves and hats, and Jill was born to do it. What's it going to take to get her? You want a cut of the pay?† I sighed. â€Å"It's not about the money. We can't show her face. If you want to put her in a Venetian mask again, then be my guest.† Lia scowled. â€Å"I can't do that.† â€Å"Then we're at an impasse.† â€Å"There must be something. Everyone has a price.† â€Å"Sorry.† There was no price in the world she could offer to get me to shirk my duty to Jill and the Alchemists. A restaurant clerk stuck his head outside and called that our order was ready, mercifully freeing us from Lia. Sonya chuckled as we loaded up on our bags and headed back down the street to make the walk to Adrian's. The sky was still purple with the last of the day's light, and street lamps made whimsical patterns on the sidewalk as they cast their light through the leaves of palm trees. â€Å"Did you ever imagine your job here would involve dodging aggressive fashion designers?† Sonya asked. â€Å"No,† I admitted. â€Å"Honestly, I never foresaw half the stuff this job has – â€Å" â€Å"Sonya?† A young man appeared seemingly out of nowhere, blocking our path. He was no one I knew and looked to be a little older than me. He wore his black hair in a buzz cut and was staring curiously at Sonya. She came to a halt and frowned. â€Å"Do I know you?† He brightened. â€Å"Sure. Jeff Eubanks. Remember?† â€Å"No,† she said politely, after a few moments of study. â€Å"You must have me mistaken for someone else. I'm sorry.† â€Å"No, no,† he said. â€Å"I know it's you. Sonya Karp, right? We met in Kentucky last year.† Sonya stiffened. She'd made Kentucky her home while she was a Strigoi. I knew those couldn't be pleasant memories. â€Å"I'm sorry,† she repeated, voice strained. â€Å"I don't know what you're talking about.† The guy was undaunted, still smiling as though they were best friends. â€Å"You've come a long ways from Kentucky. What brings you out here? I just transferred for work.† â€Å"There's some mistake,† I told him sternly, nudging Sonya forward. I didn't know what that mistake could be exactly, but Sonya's attitude was all I needed. â€Å"We have to go.† The guy didn't follow us, but Sonya remained silent for most of the walk home. â€Å"Must be hard,† I said, feeling like I should say something. â€Å"Meeting people from your past.† She shook her head. â€Å"He's not. I'm certain of it. I've never met him.† I'd figured she just wanted to avoid all associations with being a Strigoi. â€Å"You're sure? He wasn't just some casual acquaintance?† She shot me a wry look. â€Å"Strigoi don't have casual acquaintances with humans. They have them for dinner. That guy shouldn't have known who I was.† â€Å"He was human? Not dhampir?† I couldn't tell the difference, but Moroi could. â€Å"Definitely.† Sonya had stopped again and was glancing back at the guy's retreating figure. I followed her gaze. â€Å"There must be some reason he recognized you. He seems pretty harmless.† That got me another smile. â€Å"Come now, Sydney. I figured you'd been around us long enough to know.† â€Å"Know what?† â€Å"Nothing's ever as harmless as it seems.†

Cost Accounting

Publication, any stake or omission that may have crept in is not intentional. It may be taken note of that neither the publisher nor the author will be responsible for any damage or loss of any kind arising to anyone in any manner on account of such errors and omissions. Leaser Type Seated by : Banyan College Printing Department Preface am glad to present this book, especially designed to serve the needs of the students. The book has been written keeping in mind the general weakness in understanding the fundamental concept of the topic.The book is self-explanatory and adopts the â€Å"Teach Yourself† style. It is based on question-answer pattern. The language of book tried to cover all the basic topics of Software Engineering like Analysis, Project Management, Quality Testing and Designing. Any further improvement in the contents of the book by making corrections, omission and inclusion is keen to be achieved based on suggestions from the reader for which the author shall be o bliged. I acknowledge special thanks to Mr.. Eraser Banyan, Chairman & Dry. Sandy Banyan, Director (Cad. Banyan Group of Colleges, who is the backbone and main concept provider and also have been constant source of motivation throughout this endeavor, who played an active role in coordinating the various stages of this endeavourer and spearheaded the publishing work. I look forward to receiving valuable suggestions from professors of various educational institutions, other faculty members and the students for improvement of the quality of the book. The reader may feel free to send in their comments and suggestions to the under mentioned address.Author Theoretical QuestionQ. L What do you mean by Cost? Anus.Cost meaner account of expenditure incurred upon manufacturing of an article or providing any service.Q. 2 Q. 3 What do you understand by costing. What is meant by cost accounting. Anus. Costing is the technique and process of determining cost. Anus. Cost accounting is the provisi on of such analysis and classification of expenditure as will enable to ascertain the total cost of any particular unit of production.Q. 4 Mention name of four product for which order for cost audit is issued. Cement Industry Sugar Industry (2) (4) Electric Industry Factor Industry (3)Q. 5 Anus. (1) What is meant by supplementary cost? What is opportunity cost? Name four method of costing. Unit costing Operating costing Contract costing Process costing (2) (3) (4) Anus. Supplementary cost is the cost of product other than direct cost.Q. 6 Q. 7 Anus. The value of opportunity for gone is known as opportunity cost. Anus. (1) Explain Cost Unit? Explain term cost centre? Anus. Cost unit is a measurement of any goods or service e. G. Per ton km. Per unit. Anus. Cost centre is a location or item of any equipment which are connected with an undertaking for which cost are ascertained. Q. II Difference between costing & cost accounting. Anus. 1) Costing is a dynamic technique in which changes may take place control the cost of manufactured goods. Fore more detail:- http://www. Group. Com 2) Costing include determination of cost. Cost accounting include recording expenditure and income. (3) Costing meaner technique for determination of cost whereas cost accounting meaner adoption of accounting system of cost. Q. Al Give two items which are not include in cost. Anus. Non cost items are profit on sale of fixed asset, goodwill w/o. Discount on issue of share etc.Q. 12 What is the difference between cost of goods sold and cost of production.Anus. Cost of production meaner prime cost + works overhead + office overheard while cost of goods sold meaner cost of production + opening stock of E. G. – closing stock of finished goods.Q. 13 Write two objective of material control. Anus. (1) (2) control cost of inventory. Provide material at right time.Q. 14 What is normal wastage of material? Anus. Normal wastage of material meaner any wastage due to normal reason like evapora tion.Q. 1 5 What is abnormal wastage? Anus. Any wastage arise due to abnormal. Reason like loss by fire, loss by earthquake.Q. 16 What is BBC technique? Anus.It is a technique to control under these material classified three parts ABA & C A include high value material B include. Medium value material and C include low value material.Q. 17 What is SIT purchase. Anus. Under this quinine no stock maintain and material purchase when having its demand.Q. 18 What is economic order quantity ? Anus. Economic order quantity is that quantity of material where ordering & carrying cost minimum.Q. 19 What is meant by wages abstracts? Anus. It is a statement and it include detail of wages prepare by cost department with the help of time card, wages sheet.Q. 20 What is idle time? Anus. Idle time meaner no production hour but wages paid for that time. Fore more detail:- http://www. Group. ComQ. 21 Name the method of giving remuneration to workers. Anus. (1) (2) (3) (4) Time rate method. Piece rate method. Piece rate with guaranteed pay rate Differential piece rate method. No of cooperation x Bag No of workers 100Q. 22 How labor separation rate is computed. Anus. Labor turnover rate =Q. 23 What do you understand by time study? Anus. Time study is useful is determination of time require by an average worker in a Job.Q. 4 Write the formula of Halley-weir premium plan. AT X RATE + [30% of TTS x rate]Q. 25 What is meant by overhead?Under this clause contract price will change in proportion to change in price of material labor & other expenses.Q. 33 What is meant by retention money? Anus. In case of incomplete contract a part of the certified work is paid by the contracted to contractor. Rest of the amount is known as retention money.Q. 34 Mention the names of industries where process costing method may be used. Anus. (1) (2) (3) (4) Chemical industries Mining industries. Water & Gas Industries Electric supplyQ. 37 Define Joint product Anus. Joint product is same type of product eq ual importance & value Cost Accounting Harvard Business School 9-192-068 Rev. May 1, 1993 DO A Brief Introduction to Cost Accounting T NO Organizations and managers are almost always interested in and concerned about costs. Control of past, present, and future costs is part of every manager’s job. In companies that try to earn profits, control of costs directly affects the amount of profit earned. Knowledge of the cost of products or services is indispensable for decisions about pricing or product and service mix. In nonprofit organizations, control of costs influences the level of services that can be provided and the future survival of the organization.Cost accounting systems can be important sources of information for managers. For this reason, effective managers understand the strengths and limitations of cost accounting systems and actively participate in the evaluation and evolution of cost measurement and management systems. Unlike accounting systems that support the preparation of periodic financial reports , cost accounting systems and reports are not subject to rules or standards such as generally accepted accounting principles. Managers are permitted to exercise as much creativity and ingenuity as they wish in the quest for information on costs.As a result, there is much variety in cost accounting systems used in different companies and sometimes even in different parts of the same organization. PY CO This brief introduction to cost accounting will review the principal uses of cost data, provide some vocabulary for cost accounting, and present several of the questions managers have to answer in designing or using a cost accounting system. Its purpose is to provide the beginner with some vocabulary and ideas to use in learning about and exploring how cost management systems are designed and used by managers.While many of the references are to products and manufacturing environments, the vocabulary and concepts are equally applicable to services. Some Uses of Information About Costs I nformation about costs is used for two purposes in most organizations. Cost accounting systems provide information for evaluating the performance of an organizational unit or its manager. They also provide a means for estimating the costs of units of product or service that the organization may manufacture or provide to others. Professor William J. Bruns, Jr. prepared this note as the basis for class discussion. Copyright  © 1991 by the President and Fellows of Harvard College. To order copies, call (617) 495-6117 or write the Publishing Division, Harvard Business School, Boston, MA 02163. No part of this publication may be reproduced, stored in a retrieval system, used in a spreadsheet, or transmitted in any form or by any means—electronic, mechanical, photocopying, recording, or otherwise—without the permission of Harvard Business School. 1 192-068 A Brief Introduction to Cost Accounting Performance MeasurementDO Reports on the costs incurred by part of an organiza tion—department or a division, for example—are one means by which efficiency and effectiveness can be evaluated. By comparing actual costs to those that were expected—to standard costs or budgeted costs—the degree to which costs have been controlled can be judged. Deviations from expectations—variances—can be identified, evaluated, and discussed by managers. If needed, corrective actions can be taken or expectations can be modified to incorporate previously unexpected efficiencies.Performance measurement reporting is usually periodic and systematic. Costs are assigned to parts of an organization that are identified as cost centers. When managers are held accountable for the costs incurred in a cost center, they are sometimes called responsibility centers. Performance reports provide information on the achievement of established objectives, efficiency of operations, and opportunities for cost control or cost reduction. Performance reports are used for both information and performance measurement and evaluation. T NO Product Costs and the Cost of ServicesInventory cost In manufacturing companies, product costs must be measured to determine the cost of items transferred from work-in-process to finished goods inventory. To satisfy the demands created by the cost concept used in financial reporting, a cost accounting system must measure all of the costs of the manufacturing process and assign some part of those costs to each unit of product. The costs of obtaining, maintaining, and managing the manufacturing facility need to be added to the costs of material and productive labor that each unit requires.The former costs are called indirect costs, and the latter are called direct costs. Generally accepted accounting principles require that inventory cost includes a â€Å"fair share† of total manufacturing costs, including indirect costs. In practice, there is considerable variation in how indirect costs are assigned to products. Information on costs is indispensable for analyzing the profitability of a product or product line. Product cost information allows managers to evaluate contribution margin—the difference between price and variable costs—and gross margin—the difference between price and total product costs.Information about sales, marketing, and distribution costs allows managers to evaluate the profitability of a product or product line. Without good information about costs, managers have no way to associate net income with actions or products about which they make decisions and over which they exercise control. Profitability analysis PY CO In companies that offer more than one product or service, information about costs is a key to managing the mix of products or services offered to customers or clients.With cost and profitability information, a manager can direct sales and marketing effort to the most profitable products. Unprofitable products can be eliminated, re priced, or bundled with more profitable products. The importance of product line decisions to future profitability requires confidence that product costs have been accurately determined. Product mix Although prices are determined by market forces of supply and demand, product differentiation and marketing offer many managers some degree of latitude in setting prices.Product costs and trends in product costs often provide signals to managers that prices should be changed. In particular, a change in the cost of a critical material or component may signal the need to reconsider the prices asked for products. Pricing 2 A Brief Introduction to Cost Accounting 192-068 DO Cost of service Many products require the seller to provide additional services to customers. In such cases, information about the cost of services is as important to managers as product costs.The same is true for managers of companies or organizations that provide only services. Unless the cost of service is measured, th ere is no way to know if providing the service is profitable or not and whether changes in pricing or marketing strategy are needed. Cost Behavior T NO Basic knowledge about cost behavior is a prerequisite for understanding, using, or designing cost accounting or cost management systems. The level of cost can be a function of either or both the volume of activity or time when the cost is incurred.Because prices of material, labor, and other resources change as time passes, and because time allows changes in manufacturing methods or service delivery, comparing costs at two points in time can be informative about efficiency. However, understanding the effect of changes in volume on costs is essential to measuring, analyzing, and using information about costs for both performance measurement and product costing. Relation of Costs to Volume If a company changes the amount of product or service it provides to customers or clients, its total costs will usually change as well.If more produ ct is manufactured and sold, then we should expect the higher volume to cause costs to increase. However, in many instances, the increase in costs will not be proportional to the increase in product volume. To understand why, the concepts of variable costs and fixed costs must be understood. PY CO Variable costs A cost which changes in strict proportionality with volume is called a variable cost. That is, if volume increases by 50%, a variable cost will increase in total by 50% as well. Materials used to create a product are a common example of a variable cost item.The total cost of materials to manufacture 20 units is double the cost to manufacture 10 units. Nonvariable costs A cost that does not vary at all with volume is called a nonvariable, or fixed, cost. Over time the level of a fixed cost may change, but the change is independent of the volume of activity. Building rent is usually a nonvariable cost. The rent paid is independent of the number of units of product or service p roduced in the building or the number of customers served. Nonvariable costs can often be changed by management decisions, but they do not change simply because the volume of activity changes.Semivariable costs Many costs include a combination of variable costs and nonvariable costs. The total amount of these costs varies in the same direction as volume, but less than proportionately with changes in volume. Sometimes semivariable costs can be separated into a fixed portion and a variable portion by isolating elements of the cost. The total cost of driving an automobile is semivariable with respect to the number of miles driven, but the cost of gasoline, oil, tires, and maintenance may be variable, whereas insurance and registration fees are probably fixed.Often costs are assumed to be variable when they actually are incurred in chunks. Such costs, also known as step-function costs, are fixed for a range of volume of production but change in a chunk when volume drops below or exceeds the limits of the relevant range of volume. The costs of stockroom employees are often chunky. As volume of inventory or products increases, one stockroom employee may be able to handle material and finished goods until the volume level Chunky costs 3 192-068 A Brief Introduction to Cost Accounting ncreases to the point where another employee must be added. The new staffing level will then be sufficient even as volume rises further until another â€Å"step† is reached. Chunky costs and costs that are not easily related to volume measures usually require special analysis and management. DO Accounting for Costs Classifying Costs The word cost is used many different ways in accounting and by managers. For clarity, other words are often attached to the word cost to enhance its meaning. In cost accounting, costs are usually classified into two categories: direct costs and indirect costs.Direct costs can be specifically traced to or are caused by a product, project, organizational unit, or activity. Materials specifically used in the manufacture of a product are an example of a direct cost. Labor specifically employed to provide a service would be another example. Many direct costs are variable costs, but nonvariable costs can also be direct costs if they can be traced directly to a project, organizational unit, or activity. Direct costs T NO When a cost cannot be traced directly to a single product, project, organizational unit, or activity, it is classified as an indirect cost.The rental cost of a factory building making more than one product is an indirect cost with respect to each product. There is no feasible way to associate specifically an indirect cost with an individual unit or batch of products. Indirect costs Indirect costs are included in overhead cost, or burden. To account for the full cost of manufacturing products, some portion of the overhead cost must be associated with each unit of product. The methods by which overhead costs are associate d with products or services comprise the essence of most cost accounting systems. PY COAccounting for Direct Costs A simplified cost flow chart for a manufacturing company is shown in Exhibit 1. Resources are acquired for cash or on credit and are classified as materials, payroll, or overhead. Payroll, which is classified as indirect cost, becomes part of overhead. In the production process, material, labor, and overhead cost becomes the cost of work-in-process inventory. When completed, work in process becomes finished goods and, later, cost of goods sold. It is easy to understand the accounting for direct costs such as material and productive labor.As material is converted to product by the effort of production labor, the costs of material used and labor can be associated with products. As products are completed and transferred to finished goods and cost of goods sold, these direct costs are transferred with them. All the cost accountant has to do is keep track of how much materia l and labor cost is used in producing each unit of product. (Actually, this is a little more complicated than it may sound here, but this brief description captures the essence of the accounting process for these direct costs. ) 4 A Brief Introduction to Cost Accounting 192-068Accounting for Indirect Costs DO Accounting for indirect costs is more complicated than accounting for direct costs. Costs must be collected and associated with activities before they can be assigned to products. The relationship between expenditures or costs and products or services is often far from obvious. Assignment to activities is often based on arbitrary decisions about the possible relationships between the reason for an expenditure and an activity. For example, rent for a building that houses both manufacturing and sales activities might be assigned to each activity in the same ratio as the floor space occupied by each.Then, the manufacturing rent cost may be assigned to products manufactured using a measure of volume or some other measure of effort or activity. Almost all cost accounting systems use a two-stage procedure for assigning indirect costs to products or other cost objects. First, costs are assigned to cost centers, or cost pools. Second, costs are assigned from each pool to products using cost drivers. The concept of a cost driver is based on the idea that products drive the consumption of resources. T NO The first question that the cost accounting system designer has to answer concerns how many cost centers to use.Using more cost centers than necessary adds complexity and cost to the cost accounting process itself. But using too few cost pools can create a risk that assigned costs will have little relationship to the activities and products that caused the cost to be incurred and resources to be consumed. In a manufacturing plant, the number of cost pools needed may be as small as one if machines, labor, and products are homogenous, or the number needed may be much larger if there is greater diversity in activities or products. In some manufacturing plants, each department, or even each machine, may be treated as a separate cost center. PY COThe second set of questions the cost accounting system designer has to answer concerns how to assign costs to each cost center or cost pool. Expenditures for indirect costs may be assigned based on direct labor cost, floor space, headcounts, or direct costs. More complex systems will attempt to implement as much direct charging to each cost pool as possible by using actual measures of the resources used by each cost center. The third set of questions the cost accounting system designer has to answer concerns how to assign the costs collected for each cost center to the products that are manufactured by or pass through that center.Often the costs are assigned in proportion to the use of a resource that is easily measured. Each unit product may be assigned the same proportion of indirect cost as it consumes labor time, labor cost, machine time, or material cost, for example. Given the number and complexity of choices facing the cost accounting system designer and the fact that there are no constraining â€Å"generally accepted principles of cost accounting,† it should be obvious that there is great diversity in the cost accounting systems used by different organizations.A new manager or employee has no choice but to learn about the systems the company uses before using the cost information the system has produced. Every manager has to be continually alert to be sure the cost information available is the right information for the decision or task at hand. 5 Material Inventory Payroll Other Asset and Liability Accounts Overhead PY CO Cash Acquiring Resources Cost Flow Chart for a Manufacturing Company Work-in-Process Inventory Production Finished Goods Inventory T NO Exhibit 1 192-068 Cost of Goods Sold Sale of Products DO -6- Cost Accounting Publication, any stake or omission that may have crept in is not intentional. It may be taken note of that neither the publisher nor the author will be responsible for any damage or loss of any kind arising to anyone in any manner on account of such errors and omissions. Leaser Type Seated by : Banyan College Printing Department Preface am glad to present this book, especially designed to serve the needs of the students. The book has been written keeping in mind the general weakness in understanding the fundamental concept of the topic.The book is self-explanatory and adopts the â€Å"Teach Yourself† style. It is based on question-answer pattern. The language of book tried to cover all the basic topics of Software Engineering like Analysis, Project Management, Quality Testing and Designing. Any further improvement in the contents of the book by making corrections, omission and inclusion is keen to be achieved based on suggestions from the reader for which the author shall be o bliged. I acknowledge special thanks to Mr.. Eraser Banyan, Chairman & Dry. Sandy Banyan, Director (Cad. Banyan Group of Colleges, who is the backbone and main concept provider and also have been constant source of motivation throughout this endeavor, who played an active role in coordinating the various stages of this endeavourer and spearheaded the publishing work. I look forward to receiving valuable suggestions from professors of various educational institutions, other faculty members and the students for improvement of the quality of the book. The reader may feel free to send in their comments and suggestions to the under mentioned address.Author Theoretical QuestionQ. L What do you mean by Cost? Anus.Cost meaner account of expenditure incurred upon manufacturing of an article or providing any service.Q. 2 Q. 3 What do you understand by costing. What is meant by cost accounting. Anus. Costing is the technique and process of determining cost. Anus. Cost accounting is the provisi on of such analysis and classification of expenditure as will enable to ascertain the total cost of any particular unit of production.Q. 4 Mention name of four product for which order for cost audit is issued. Cement Industry Sugar Industry (2) (4) Electric Industry Factor Industry (3)Q. 5 Anus. (1) What is meant by supplementary cost? What is opportunity cost? Name four method of costing. Unit costing Operating costing Contract costing Process costing (2) (3) (4) Anus. Supplementary cost is the cost of product other than direct cost.Q. 6 Q. 7 Anus. The value of opportunity for gone is known as opportunity cost. Anus. (1) Explain Cost Unit? Explain term cost centre? Anus. Cost unit is a measurement of any goods or service e. G. Per ton km. Per unit. Anus. Cost centre is a location or item of any equipment which are connected with an undertaking for which cost are ascertained. Q. II Difference between costing & cost accounting. Anus. 1) Costing is a dynamic technique in which changes may take place control the cost of manufactured goods. Fore more detail:- http://www. Group. Com 2) Costing include determination of cost. Cost accounting include recording expenditure and income. (3) Costing meaner technique for determination of cost whereas cost accounting meaner adoption of accounting system of cost. Q. Al Give two items which are not include in cost. Anus. Non cost items are profit on sale of fixed asset, goodwill w/o. Discount on issue of share etc.Q. 12 What is the difference between cost of goods sold and cost of production.Anus. Cost of production meaner prime cost + works overhead + office overheard while cost of goods sold meaner cost of production + opening stock of E. G. – closing stock of finished goods.Q. 13 Write two objective of material control. Anus. (1) (2) control cost of inventory. Provide material at right time.Q. 14 What is normal wastage of material? Anus. Normal wastage of material meaner any wastage due to normal reason like evapora tion.Q. 1 5 What is abnormal wastage? Anus. Any wastage arise due to abnormal. Reason like loss by fire, loss by earthquake.Q. 16 What is BBC technique? Anus.It is a technique to control under these material classified three parts ABA & C A include high value material B include. Medium value material and C include low value material.Q. 17 What is SIT purchase. Anus. Under this quinine no stock maintain and material purchase when having its demand.Q. 18 What is economic order quantity ? Anus. Economic order quantity is that quantity of material where ordering & carrying cost minimum.Q. 19 What is meant by wages abstracts? Anus. It is a statement and it include detail of wages prepare by cost department with the help of time card, wages sheet.Q. 20 What is idle time? Anus. Idle time meaner no production hour but wages paid for that time. Fore more detail:- http://www. Group. ComQ. 21 Name the method of giving remuneration to workers. Anus. (1) (2) (3) (4) Time rate method. Piece rate method. Piece rate with guaranteed pay rate Differential piece rate method. No of cooperation x Bag No of workers 100Q. 22 How labor separation rate is computed. Anus. Labor turnover rate =Q. 23 What do you understand by time study? Anus. Time study is useful is determination of time require by an average worker in a Job.Q. 4 Write the formula of Halley-weir premium plan. AT X RATE + [30% of TTS x rate]Q. 25 What is meant by overhead?Under this clause contract price will change in proportion to change in price of material labor & other expenses.Q. 33 What is meant by retention money? Anus. In case of incomplete contract a part of the certified work is paid by the contracted to contractor. Rest of the amount is known as retention money.Q. 34 Mention the names of industries where process costing method may be used. Anus. (1) (2) (3) (4) Chemical industries Mining industries. Water & Gas Industries Electric supplyQ. 37 Define Joint product Anus. Joint product is same type of product eq ual importance & value

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Organizational Environment - Assignment Example Therefore, the firm should consider the factors such as the availability of the commodity, which will ensure sustained supply hence the customers, are not disappointed (Jones, 2010). They should also consider their technical ability or their ability to invest in the machinery, which will ensure that there is value addition to the product as well as large-scale productivity. The young agile manager should also go out and ascertain the actual market by quantifying it before making the enormous investment. The manger should also consider conducting intensive research on the possible ways of differentiating the product to attract a wider market through the ever-growing technology and the cultural diversity. Technology available should also be considered as the firm tries to venture into production, as technology will facilitate both mechanization and automation, which will go the large way to enlarge the production of the Kaolas. The natural factors enhancing the survival of the animals have to be considered as they affect production (Ito & Rose, 2004/2005, winter). 1. What additional factors should be considered if Krazy Koalas decides to expand to Ireland, Spain, and possibly the Middle East? Due to geographical differences between the US and Ireland, Spain, and the Middle East, the political, social and economic factors will tend to be different. Therefore the other factors which have to be considered before extending the supply of the Kaolas in the Ireland, Spain and middle east are:- political factors, these are the decisions pertaining to taxation, investments and fiscal policies of the country. If the policies of the mentioned governments are not in favor of imports or policies are designed to discourage the importation from certain countries then it would be costly hence unwise to expand their markets to these countries. Socially, the company should consider cultural diversity between these two countries, in one way or the other there might be cultures, whi ch would not support the consumption of koalas in some form (Jones, 2010). Therefore, the essence of research on the different cultures and the name they give to the product or the form in which they are likely to consume it for the sake of providing a better product to the right group of people. Such studies will facilitate differentiation, which is healthy for increased production. Economically, factors such as the inflation rates and exchange rates must be looked at as they are likely to determine whether it is economical to produce and supply to these countries or not. As at this time, the fall in value for the dollar has made the affordability of the koalas in both Spain and Ireland to increase, as they are quite affordable. 2. What are your specific recommendations for Krazy Koalas? What should the company do, and why? Krazy koala is a company, which has shown prospects of growth due to the ever-increasing demand for the products they offer. The management should therefore be tasked with the responsibility of ensuring that they differentiate the products they are providing to widen the base of their supplies as well as try and block the potential competitors. The management can also look for ways of minimizing the production costs as much as possible which would make way for the expansion of the profits to support the firm in its

Path of the Stars Essay Example for Free

Path of the Stars Essay The song â€Å"Stars† from the musicale Les Miserables is sung by Inspector Javert near the end of Act I when he realized that it was Jean Valjean whom he had helped escape from the group of Thenardier. Inspector Javert is a rather curious character. A good characterization of him is well laid-out in the novel. However, in the musicale version, only snippets of Javert’s personality can be gleamed when observed carefully. â€Å"Stars† may not be one of the internationally renowned songs from musicale like â€Å"I Dreamed a Dream† and â€Å"On My Own†, but it offers a good insight into the way Inspector Javert sees himself as a law-enforcement agent, law-breakers like Jean Valjean, and his obsession, bordering on madness, in the pursuit of law-breakers, especially Jean Valjean, to face justice. Javert’s sees himself as one of the stars, â€Å"filling the darkness with order and light †¦sentinels, silent and sure, keeping watch in the night. † He sees himself as an unobtrusive individual in society keeping the order and standing as a vanguard of peace always on the watch. He is always there to maintain the peace in society. He believes that each of us, like the stars, knows his proper place and function in society and those who stray from their fixed and sure paths, law-breakers and fugitives, â€Å"must pay the price† and face justice. Law-breakers are stars that have lost their way, men who have deviated from their roles in society. They flee in the dark for they are out of graces in the eyes of God, according to Javert. As a sacred duty, Javert has taken it into himself, swearing by the stars, that he would not rest until these fugitives are brought to face justice. This duty is his role in society; his course and aim in the skies as one of the stars, â€Å"and so it must be, for so it is written. † If we follow Javert’s philosophy that all men in society are but stars with fixed path in the skies and those stars that fall from their paths â€Å"fall in flame,† this same philosophy gives us an idea of how hard Javert could be even to himself. If and when Javert, as a star in the sky, deviates from his fixed path he, as well, must pay the price. This insight into the thinking of Javert’s gives as a dark foreboding of what may happen in case he fails in his pursuit of Jean Valjean (as the case would be in Act II). Javert may not be one of the most amiable characters in the musicale Les Miserables but he gives us a good picture of a segment of our society today. People who tend to be fanatical and rigid in their views are epitomized by Javert. I am not a good authority to pass judgment on people like Javert. To some extents I agree with Javert that each of us has a role in society and when we falter we should pay the consequences. But I do not agree in the rigid application of justice as espoused by Javert. I believe that when a person commits a wrong we must temper our judgment by hearing out the reasons of the offender, assuming good-naturedly that he committed such offense unintentionally. I believe in justice with compassion. Justice, after all, has always been depicted as a lady blindfolded so that she may hear and weight with her heart the arguments laid before her.

Analysis of Child Development Research Essay Example for Free

Analysis of Child Development Research Essay The purpose of the study was to compare the outcomes of youth in long-term foster care with a group of children who entered into foster care and were subsequently adopted before reaching the age of 7 (Vinnerljung Hjern 2011). Previous research conducted by Bohman and Sigvardsson found that at the age of 15, foster children who had been adopted performed as well in school as their peers who had never entered foster care. Children who were still in foster care had poorer grades and more behavioral problems. This gave the first implication that differences in child rearing environments are a strong factor in the positive or negative development of a child. The study consisted of a sample of 3,951 Swedish children born between 1972 and 1981. Each child entered care before the age of 7, and they were tested periodically until age 26. Of these children, 899 were adopted before the age of 7, and 3,062 grew up in foster care for more than 12 years (before aging out of the program at the age of 18). Adopted children spent an average of 1.6 years in foster care before adoption, while long-term foster care children spent an average of 16 years in care. The control group consisted of (consensus) data collected from 900,418 children who were never adopted or in foster care. These groups were adjusted for confounding variables, such as parental mental health problems and substance abuse before and/or after birth, as well as for age at entry into care. The outcomes were measured by an intelligence test that consisted of four subtests: logical, spatial, verbal, and technical capabilities. The scores ranged from 1-9, with 5 being average and a higher score indicating a higher cognitive competence. Both experimental groups had weaker outcomes compared to the control population, but foster children measured lower than adopted children in school performance, educational achievement, self-support capability, and cognitive competence. Children who were adopted at ages 4-6 showed improvements in cognitive ability over time, and by their late teens typically scored closely to their non-adopted or fostered peers. Negative outcomes were found to be far more likely for those in long-term foster care, regardless of gender, while adopted children had more favorable outcomes for school performance, cognitive test scores, educational achievement, and reliance on public welfare. Foster children had, on average, lower grades and cognitive abilities. Half of fostered boys had very low or incomplete grades from primary school, compared to 1/3 of adopted boys and 1/5 of the control population boys. For girls, the data was 1/3, 1/6, and 1/12. Attrition rates for grades at the age of 16 were the following: 13.4% for long-term foster care children, 4.3% for adopted children, and 2.4% for non-fostered or adopted children. By the age of 25, around 30% of fostered boys and 25% of fostered girls had only received a primary education. This is three times that of the control population, and twice that of the adoptees. Similarly, more fostered children were dependent on welfare at age 25 than children of the control group or adopted children. PAPER TWO: Developmental outcomes after five years for foster children returned home, remaining in care, or adopted Similar to the first, this study compared the developmental outcomes of children who entered into foster care as infants and either returned home, were adopted, or remained in foster care long-term. The first years of a child’s life are critical for proper development, particularly because younger children are more easily influenced and have the highest levels of brain plasticity (Llyod Barth, 2011). Furthermore, previous research has suggested that young children in foster care are at a developmental risk compared to their peers. It is possible, then, that either reunification or adoption might alleviate these risks. The sample consisted of 353 children who were initially tested at 13 months, then again at 18, 36, and 66 months. The assessments were conducted with the child and the child’s current caregiver (whether that be biological parent, adoptive parent, or foster parent). The child’s status at 66 months determined their group designation of adopted, reunited/in-home, or fostered. All of the sampled children had to have at least one allegation of maltreatment. Maltreatment was divided into type (physical, emotional, neglect), to adjust for confounding factors. Many different tests were used to assess cognitive and behavioral delays in the children. These included: the Vineland Adaptive Behavior Scales Screener (which screens for problems in adaptive behavior and daily living skills), the Pre-school Language Skills (which assess developmental domain of language), the Kaufman Brief Intelligence Test (which assess cognitive development in children over 4 years), the Woodcock-Johnson III tests of achievement (which assess educational outcomes of children at least 5 years old), and the Child Behavior Checklists (which assess behavior problems in children ages 2 and older). Far fewer children in the adopted group were classified at high developmental risk. This group also scored significantly higher on cognitive stimulation and caregiver responsiveness. The foster care group had the lowest means in cognitive and language skills, but the highest scores in adaptive behavior. On these measures, adopted children and children who were returned to their homes scored relatively close to one another. There were no significant differences among groups in different poverty rates. In conclusion, reunification and adoption generally led to more positive outcomes, while long-term foster care typically resulted in poor developmental outcomes. These findings further suggest that adoptive placement specifically leads to improved social competence, language skills, and reading skills, but lower adaptive behavior development, while reunification mainly leads to better language development, math skills, and reading skills. PAPER THREE: Developmental, Cognitive, and Neuropsychological Functioning in Preschool-aged Foster Children: Associations with Prior Maltreatment and Placement History This study differs slightly from the first two by investigating the physical and cognitive developmental differences between foster children and children living with their biological parents. Typically, younger foster children display higher rates of developmental and mental health problems, which are often associated with maltreatment, multiple placements in foster care, and younger age at initial placement (Pears Fisher, 2004). However, the majority of children receiving social and mental health services are over the age of 6, despite the fact that most children in foster care are between the ages of 2-5 years. Likewise, studies show that around 60% of the preschoolers entering foster care receive no treatment for developmental delays. The sample consists of two groups of children: the first consisting of 99 3-6 year old foster children, and the second of 54 non-maltreated, same-age, comparable SES children living with their biological families. There were no major differences in mean child age, gender, or ethnicity between the two groups. Height, weight, and head circumference were used to measure physical growth over time. Neuropsychological function was tested with the Developmental Neuropsychological Assessment, which includes 11 subscales in five domains: visuospatial processing (visual and spatial information processing), memory and learning, sensorimotor function, language, and attention/executive function. Cognitive function was measured with the Weschler Preschool and Primary Scales of Intelligence-Revise. Auditory comprehension and expressive communication were measured with the Preschool Language Scale-Third Edition. Executive function was further measured with two different tasks: the stroop task, where, when a card with a sun on it is held up, the child must say day, and when a card with a moon on it is help up, the child must say night; and the card sort task, where the child must first sort cards according to the shape on the card, and then according to the color of the shape on the card. Height for age was positively associated with memory and language in both groups, although the correlation was slightly stronger in the foster group. Foster children were, in general, shorter and lighter, and had smaller head circumferences than same-aged children in the control group. Children in the control group scored higher than foster children in visuospatial functioning, language, and general cognitive functioning. There was a moderately positive correlation between the age at which a child was first placed into foster care and the child’s executive function. Children placed in foster care before the age of 2 scored significantly lower on visuospatial processing, and children with more than the average number of placements had lower scores on executive functioning. IMPLICATIONS AND POSSIBLE INTERVENTIONS All three of the studies show that children placed in long-term foster care typically have more developmental delays and behavioral issues than children who are adopted, reunited with their biological families, or never enter foster care in the first place. A general conclusion can be made in that foster children need higher quality care and support from their foster parents, caseworkers, and doctors. The negative educational trends found by Vinnerljung and Hjern (2011) suggest that foster children received less satisfactory support in their schoolwork than adopted children. Foster parents and caseworkers could benefit from lessons in how to interpret a child’s behavior, nurture the child, and create a supportive learning environment for the child. This is especially important for younger children. Limited caseloads for social workers would allow for workers to concentrate on children and spend more time ensuring that they are receiving proper care. It is also clear that foster children would benefit from more early intervention services. Early development, as discussed by Lloyd and Barth (2011), is rapid and easily influenced by environment and quality of caregivers. Intervention services could prevent developmental delays, and lessen preexisting ones. Currently, resources within the system are limited, and largely consumed by older foster children. This is assumed to be because as children age, they become a larger threat to themselves (by displaying instances of self harm, suicide, increased violence, etc.), and thus, are referred to mental health specialists. However, most of these behaviors stem from existing conditions present at a younger age, and would be more easily controlled if addressed at the younger age. It would then also be important that these children receive consistent, satisfactory health care. Screenings for developmental delays and other behavioral problems would increase the ability to catch these problems early on, and treat them when the child is still young, and potentially easier to help. As well, because foster children are constantly changing homes, it would be important to maintain records of these screenings, so that the information is always readily available to caregivers, caseworkers, and doctors. This will ensure that the child is always receiving appropriate care. All three studies show the negative association between long-term foster care and a child’s development, even with skilled caregivers and placement stability. Working toward the preservation of families and the avoidance of placement in foster care may benefit the child developmentally. If necessary, the child may be removed from the home for a period of time, but there should be increased efforts made to reunite child and parent. Increased programing for parents (rehab programs, teaching about early childhood development, etc.) could increase such potential. References Llyod, C., Barth, R. (2011). Developmental outcomes after five years for foster children returned home, remaining in care, or adopted. Children and Youth Services Review, 33(8), 1383-1391. doi:10.1016/j.childyouth.2011.04.008 Pears, K. Fisher, P. (2004). Developmental, cognitive, and neuropsychological functioning in preschool-aged foster children: Associations with prior maltreatment and placement history. Journal of Developmental Behavioral Pediatrics, 26(2), 112-122. Vinnerljung, B., Hjern, A. (2011). Cognitive, educational and self support outcomes of long- term foster care versus adoption: A Swedish national cohort study. Children and Youth Services Review, 33(10), 1902-1910. doi:10.1016/j.childyouth.2011.05.016

Foreign Corrupt Practices Act and Teva Pharmaceuticals

Foreign Corrupt Practices Act and Teva Pharmaceuticals Corbin Wright Teva Pharmaceuticals is the largest generic pharmaceutical manufacturer in the world[1]. As of December 22, 2016, Teva Pharmaceuticals now holds the record for the largest fine by a pharmaceutical company for violating the foreign corrupt practices act. The settlement amount includes $283 million fine from the DOJ and a subsequent $236 million fine from the SEC. This total fine of $519 million far outweighs the previous record of Johnson Johnsons $70 million fine from 2011[2]. The question remains, what did TEVA Pharmaceuticals do that required a fine of $519 million? This paper will discuss the purpose of the FCPA, what Teva Pharmaceuticals did to receive a fine, and what we can learn from their mistake. The purpose of the Foreign Corrupt Practices Act (FCPA) is to prohibit bribery by any company or person who does business in the United States. This includes not only United States citizens, but also foreign executives and businesses that have operations in the United States. While the act is imposed on businesses that have dealings in the Unites States, the FCPA was especially designed to prohibit bribery in countries outside the United States. The United States doesnt want its companies or people to use bribery as a form of persuasion abroad-whether legal or illegal. By allowing companies to give bribes, this would give these companies an unfair advantage over their competition and give a bad representation for United States. Even if the bribe is typical business conduct in another country, the government will impose harsh fines for those who violate this act. Over the last few years, Teva Pharmaceuticals, specifically Teva Russia and Teva Mexico (Fully owned subsidiaries of Teva Pharmaceuticals) have been bribing foreign officials in order for them to buy more of their drug named Copaxone[3]. While nothing was wrong with this drug from a scientific aspect, Teva was implementing many different measures to increase revenue for the company. Keisha Hall, a former employee and director of finance for the Latin American division, filed a lawsuit stating that, Tevas unethical practices included unauthorized payments to doctors in Chile, bribes to physicians working in regional hospitals, and low inventory controls in Mexico[4]. In another report coming from Ukraine, Teva à ¢Ã¢â€š ¬Ã‚ ¦provided various things of value to a Ukrainian Official to induce him to use his official position within the Ukrainian government to improperly influence the registration of Teva pharmaceutical products in Ukraine. The DOJ investigation revealed emails that explained how TEVA would pay these government officials with money from the incredibly high margins their drugs were being sold for in exchange for influencing the Russian government to purchase this drug through Teva. Teva subsequently entered a plea deal to cooperate with DOJ and SEC. However, because Teva failed to voluntarily self-disclose the FCPA violations to the Fraud Section the fine was not discounted. Teva claims it has since redone its corporate governance program, ceased relationships with fraudulent 3rd parties, and removing any necessary employees[5]. They have also boosted their internal control procedures. Teva Pharmaceuticals disobeyed the law and reaped over $214 million in excess illicit profits by paying government officials around $60 million in kickbacks[6]. While some may argue they were just trying to increase revenue and werent harming anyone, they manipulated the market and broke the law. A fine that is roughly double what they made in illicit profits now seems reasonable. Teva Pharmaceuticals has received pretty negative press and the stock price reflects consumer sentiment. Since 2015, the stock has fallen from $70 per share to $33 per share. While bribing may seem like a quick way to generate extra revenue, the downside outweighs any benefit. As the government continues to give out these large fines, hopefully corporate America will start to act more ethical. [1] https://www.verywell.com/the-top-7-generic-drug-companies-2663110 [2] http://fcpaprofessor.com/depth-519-million-teva-fcpa-enforcement-action/ [3] http://fcpaprofessor.com/depth-519-million-teva-fcpa-enforcement-action/ [4] http://www.fiercepharma.com/pharma/teva-sets-aside-520m-to-settle-bribery-investigations-by-doj-sec [5] https://www.bloomberg.com/news/articles/2016-12-22/teva-agrees-to-pay-519-billion-to-settle-u-s-bribery-probe [6] http://www.marketwatch.com/story/sec-doj-fine-teva-pharmaceutical-519-million-to-settle-foreign-bribery-charges-2016-12-22

Harassment :: essays research papers

An issue that is particularly pertinent to students in the middle phase of schooling is that of harassment. Harassment has been ‘conceived narrowly as involving physical threatening behavior only. It is now generally seen as including verbal forms of aggression, as in the case of ridicule and name calling’.1 This essay will concentrate on the harassment as an issue within the middle phase of schools, years 5 to 10, and investigate what actions or responses are being taken by schools to address the needs of the learners. ‘The full extent of harassment is very hard to detect. It usually happens out of sight, away form teachers and other adults. The people most likely to know what is going on are other children. Children who are being bullied often do not tell anyone because they feel weak or ashamed.’1 This is the issue that needs to be addressed, students will not communicate with teachers/parents or seek help from teachers/parents if they are being bullied. This essay will address this need through how other schools have dealt with this problem. A school of approximately 450 students from middle to low income families reduced their harassment problem by introducing peer mediation. Firstly, changes were introduced within the student council, where a representative from each grade level was elected. Secondly, teachers were to demonstrate a positive role towards the new behaviour management system, and this in turn helped towards their ‘Working It Out’ process, with students getting involved in dealing with the harassment issue. Thirdly, a peer mediation team was setup that dealt with harassment that is more interpersonal. Mediation is now occurring on a regular basis and most issues brought to the mediators are resolved easily. The school intends to continue to expand on the mediation team-training students as others leave school.2 Another school of 750 students in a secondary, coeducational setup included a variety of cultural backgrounds throughout the school. This school recognized that a harassment problem was occurring in the school and a zero tolerance outcome was adapted for the school. There was a survey carried out for students from years 8 – 10 to gain a students perspective on the harassment situation in the school. The result of the survey helped teachers gain an understanding of what areas the harassment problems were prominent. A register was then setup to monitor those harassment and being bullied and workshops were setup for these students.

Game Theory (strategic Thinking In Everyday Life) :: essays research papers

Game Theory (Strategic Thinking in Everyday Life) Have you ever been faced with having to live with a decision you made knowing that had you taken the time to analyze the outcomes you may have made a more intelligible choice? Most likely the answer to that question was "yes". After all that is more - or - less is what life is about, a series of choices and the outcomes we are faced to live with as a result of our decisions. Well your probably asking yourself "What does this obvious statement have to do with me?". I'll begin by telling you it has everything to do with you and everything to do with any situation you may confront from this day forward. After - all life is but a game and it is our goal to win. The fundamentals of the "Game Theory will provide us with the basic tools we need to succeed at this game. What is Game Theory? Simply put, it is the study of rational behavior in situations requiring interdependence. Wow! That seems like a pretty heavy statement. Actually it is pretty straight - forward. What is meant by "rational behavior or interdependance?" Rational behavior in game theory is the assumption that moral critique aside, the players in the game will act in a way which provides them with the greatest benefits.. Interdependence is the idea that what one player does will directly affect the other and vice -versa. By players I am talking about any two interdependant variables, whether they be people, countries, animals etc. Game theorist take apart a situation involving two players and systematically analyze their objectives and their potential outcomes. In doing so they are able to create models which replicate the basic motives each player has and diagram the outcomes.. Game theory is something that to some extent all of us have experience in. Game Theory (strategic Thinking In Everyday Life) :: essays research papers Game Theory (Strategic Thinking in Everyday Life) Have you ever been faced with having to live with a decision you made knowing that had you taken the time to analyze the outcomes you may have made a more intelligible choice? Most likely the answer to that question was "yes". After all that is more - or - less is what life is about, a series of choices and the outcomes we are faced to live with as a result of our decisions. Well your probably asking yourself "What does this obvious statement have to do with me?". I'll begin by telling you it has everything to do with you and everything to do with any situation you may confront from this day forward. After - all life is but a game and it is our goal to win. The fundamentals of the "Game Theory will provide us with the basic tools we need to succeed at this game. What is Game Theory? Simply put, it is the study of rational behavior in situations requiring interdependence. Wow! That seems like a pretty heavy statement. Actually it is pretty straight - forward. What is meant by "rational behavior or interdependance?" Rational behavior in game theory is the assumption that moral critique aside, the players in the game will act in a way which provides them with the greatest benefits.. Interdependence is the idea that what one player does will directly affect the other and vice -versa. By players I am talking about any two interdependant variables, whether they be people, countries, animals etc. Game theorist take apart a situation involving two players and systematically analyze their objectives and their potential outcomes. In doing so they are able to create models which replicate the basic motives each player has and diagram the outcomes.. Game theory is something that to some extent all of us have experience in.

Term Paper on Ddbl Mobile Banking. Chittagong Cantonment Public College.

————————————————- 1. 0 Introduction Dutch-Bangla Bank Limited (DBBL) has for the first time introduced its mobile banking service expanding the banking service from cities to remote areas. â€Å"Mobile banking is an alternative to the traditional banking through which banking service can be reached at the doorsteps of the deprived section of the society,† ————————————————- 1. 1 Origin of the Report This report is an outcome of one month Chittagong Cantonment Public College program prepared as the requirement of BBA program of the school of Business.The work on this report was carried out as Field based Report writing and presentation program on Dutch-Bangla Bank Mobile Banking in Bangladesh at the Mobile Banking Office, Agrabad MB Office, Shah Amir Plaza(1s tFloor),534/535, Sheikh Mujib Road Agrabad , Chittagong. This report is assigned and approved by academic supervisor Mr. Mohammed Abu Taher, Lecturer, Department of Business Administration, Chittagong Cantonment Public College. The report is entitled as Field based Report writing and presentation program on Dutch-Bangla Bank Mobile Banking in Bangladesh. ————————————————- . 2 Objective of the study 1. To prepare a formal study on Mobile Banking System in the perspective of Bangladesh. 2. To know the acceptability level of transaction by Mobile Banking by rural people. 3. To find out the way of increasing the operational area of Mobile Banking in Bangladesh. 4. To identify the level of security and confidentiality of Mobile Banking in Bangladesh. 5. To find out the reasons of backwardness of Mobile Banking in rural area of Bangladesh. 6. To find out the remedies of the prob lems to implement mobile banking for rural people ————————————————- . 3 Methodology of the study The methodology exercised for this study is as follows: Types of Data: For this study both primary and secondary data has been used. a) Primary Source: Primary data have been collected form general people and user of cell phone and bank users. In order to collect the detail data, participatory observation method has also been used. b) Secondary Source: Beside primary data, necessary secondary data have been collected from the Newspapers, websites, textbooks, research articles, government publications and various published research works on mobile banking. ———————————————— 1. 4 Limitations of the study Maximum effort was given to make the study a successful one, but it suffers from some limitation those were apparently unavoidably. The major ones were: ? Shortage of time period: The major limitation faced to carry out this project was mainly time constraints. The time constraint of the study hindering the course of vast area and time for preparing a report within the mentioned period is really difficult. ? Secrecy of Management: The authority of DBBL did not disclose much information for keeping the organization confidential.They have restriction to disclose some secrete information to other. So, some data could not been collected for confidentiality or secrecy of management. ? Green field sector: One of the major limitations of this report is that no previous study is done before. So, secondary information was scarce. ? Busy working environment: The officials had some times been unable to provide information because of their huge routine work. That is why we do not gather vast knowledge about the critical issues. It is really difficult to gather data from the place where people do not know me for a long time. Lack of information: In the website, Mobile banking related information was limited. ————————————————- 2. 0 Organizational overview DBBL was the first bank in Bangladesh to be fully automated. The Electronic-Banking Division was established in 2002 to undertake rapid automation and bring modern banking services into this field. Full automation was completed in 2003 and hereby introduced plastic money to the Bangladeshi masses. DBBL also operates the nation's largest ATM fleet and in the process drastically cut consumer costs and fees by 80%.Moreover, DBBL choosing the low profitability route for this sector has surprised many critics. DBBL had pursued the mass automation in Banking as a CSR activity and never intended profitability from this sector. As a result it now provides unrivaled banking technology of ferings to all its customers. Because of this mindset, most local banks have joined DBBL's banking infrastructure instead of pursuing their own. Even with a history of hefty technological investments and an even larger donations, consumer and investor confidence has never waned.Dutch-Bangla Bank stock set the record for the highest share price in the Dhaka Stock Exchange in 2008. ————————————————- 2. 1 Pioneer of Mobile Banking Dutch-Bangla Bank Limited (DBBL) has for the first time introduced its mobile banking service at 1st April, 2011 & expanding the banking service from cities to remote areas. Bangladesh Bank Governor Atiur Rahman yesterday inaugurated the service by depositing Tk 2,000 and withdrawing Tk 1,500 through Banglalink and Citycell mobile networks in Motijheel area. ———————————â₠¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€ 2. 2 Achievement of DBBL on Mobile Banking sector Awards received by DBBL for launching best mobile banking services: ————————————————- 2. 3 Agent of DBBL Mobile Banking  Ã¢â‚¬â€œÃ‚  Agents Mobile Banking – Agents : ( Total = 13721 ) Dhaka  Division  ( 5422 )| Chittagong  Division  ( 2368 )| Sylhet  Division  ( 830 )| Barisal  Division  ( 812 )| Rangpur  Division  ( 1489 )| Khulna  Division  ( 1305 )| Rajshahi  Division  ( 1495 )| ————————————————- . 4 DBBL Mobile Banking Model Dutch-Bangla Bank Limited (DBBL), a technology savvy commercial bank in Bangladesh, started Mobile Banking on 31 March, 2011. DBBL has followed a unique model for deployment of the Mobile Banking in Bangladesh. DBBL model has the following characteristics:| 1| Bank-led model:  DBBL Mobile Banking is a Bank-led model to fulfill the basic banking needs utilizing mobile phones in Bangladesh where only 24% of the adult population has bank accounts, but 60% are using mobile phones.This is contrary to the Mobile Banking in developed countries where almost 100% of the adult people have bank account, and as such there is no need for discharging basic banking activities using mobile phones, rather there is a requirement for the banks to discharge conventional banking services over the existing bank accounts more conveniently using mobile phones. | 2| Vision:  The vision of the DBBL Mobile Banking is to promote Banking to the unbanked (unlike other models in developing countries which promote P2P or ‘Send Money’), and to develop savings habit among the unbanked.Accordingly DBBL Mobile Banking started with and providing highest importance to the registration with proper KYC, Cash-in and C ash-out activities. Other activities like P2P, disbursement of foreign remittance, salary/wages, government’s/other allowances, air-time top-up, buying goods and services etc are considered as the by-product of the basic banking services. | 34| An account, not a wallet:  DBBL Mobile Banking considers the deposit of the customer as balance in his mobile account like balance in the savings or current accounts, not as electronic money or wallet.Four parties involved: DBBL Mobile Banking has involved four parties – Bank, Mobile Network Operators (MNO), Agents and Customers with a commission model to suit each of the parties. The commission charged to the customers is acceptable to them (customers), and at the same time it is motivational for the Bank, MNO and agents to run their respective business. Highest priority is given to the benefits of customers and agents. | 5| Four Cash movement tiers:  Customers can cash-in/cash-out at agents, agents at super agents and the super agents at bank branches. Thus ll the cash is ultimately deposited at a bank branch. To make the transactions convenient, provision has been kept for the customers and agents to perform the transaction directly at bank branches/ATMs. | 6| Four Geographical tiers:  To have better and close supervision on the customers, agents and super agents, develop the mobile banking market, quick and localized data entry during customer registration, and the dispute management, the country has been divided into four tiers – territory, upozila, district and division. | ————————————————- . 5 Number of Customer in Comparison with others. 2. 6 ————————————————- 2. 6 Comparison between DBBL Mobile Banking & bKash SL NO| Service Features| DBBL| Bkash| Remarks for DBBL| 1| Registration | Free| Free| Tk 100/- initial deposit for approbal| 2| Cash in at Bank| Free| N/A| | 3| Cash in at agent| 1%| Free| | 4| Cash out at Branch| Free| N/A| | 5| Cash out at ATM| Free| 2%| | 6| Cash out at agent| 2%| 1. 85%| Expecting to reduce the fee to 1% | 7| Inward Foreign Remittance| Free| N/A| | ———————————————— 3. 1 Mobile banking system Mobile Banking is a Banking process without bank branch which provides financial services to unbanked communities efficiently and at affordable cost. Mobile banking is a term used for performing balance checks, account transactions, payments, credit applications and other banking transactions through a mobile device such as a mobile phone or Personal Digital Assistant. The mobile banking services were offered over SMS, a service known as SMS banking. ————————†”——————— 3. 2 Current situation of Mobile Banking in Bangladesh Mobile banking is a new technology in Bangladesh. Mobile banking is a term used for performing balance checks, account transactions, payment, etc via mobile device such as mobile phones. Most people heard about it but not have a clear idea, almost 94% people heard about mobile banking and 6% haven’t heard about mobile banking. Mobile banking started from 31st March 2011. Dutch Bangla Bank Limited pioneered in mobile banking services in Bangladesh.Dutch-Bangla Bank Limited launched the service in collaboration with mobile phone operators Banglalink, and CityCell. Primarily mobile banking will provide the clients with cash deposit, cash withdrawal, merchant payment, utility payment, salary disbursement, foreign remittance, and fund transfer services. Nine other banks have also been licensed by the Bangladesh Bank to introduce mobile banking. Bangladesh Bank governo r Atiur Rahman inaugurated the service through depositing money in and withdrawing cash from two DBBL-authorized mobile service centers at Naya Paltan and Purana Paltan areas in the city.Mobile banking is a new concept, because of this, it would be a little more expensive for the users. The aim of mobile banking is to bring more people under the umbrella of banking service. Government thinks it has a great prospect as it is a new technology in digital Bangladesh. But in Bangladesh many people think traditionally, because they cannot think it has any facility to use mobile banking. 69% people feel mobile banking has prospect in Bangladesh whereas 31% think it has no prospect in Bangladesh as many people will not feel interest or have belief on mobile banking. ———————————————— 3. 3 DBBL’s Mobile Banking Services and offers a) Customer relation b) Cash deposit c) Cash withdrawal d) Foreign remittance e) Salary disbursement f) Person to person transfer (P2P) g) Air time top up h) Balance inquiry ————————————————- 3. 4 DBBL’s Mobile Banking procedure The users will have to pay a service charge of Tk50 for depositing Tk5,000 and Tk 100 to withdraw the same amount of money.The service charge will be whichever amount is higher between Tk5 and 1 percent of the deposited money at the cash-in end and whichever amount is higher between Tk10 and 2 per cent of the money withdrawn from the cash-out end. Any Banglalink, airtel or CityCell mobile user can register as a recipient of the service by paying a Tk10 fee to any authorized agent point of the DBBL or any retailer of CityCell, airtel and Banglalink. After registration, the users will be given a personal identification number and a check digit ranging from one to nine which will be added to his/her mobile number that will act as security measures.Every user will need his/her mobile set, check digit and PIN for making any transaction. â€Å"Customer’s money is safe as no one can withdraw money without taking possession of the mobile set, PIN and the check digit all together, no one will be able to deposit unwanted money into a mobile banking account without knowing the check digit, although the mobile number is publicly known. † The mobile banking is a part of digitalizing the banking sector and the central bank’s plan to bring the masses under financial inclusion. ———————————————— 3. 5 Future prospect of Mobile Banking in Bangladesh Based on the ‘International Review of Business Research Papers' from World business Institute, Australia, following are the key functional trends possible in world of Mobile Banking. With the advent of technology and increasing use of smart phone and tablet based devices, the use of Mobile Banking functionality would enable customer connect across entire customer life cycle much comprehensively than before.With this scenario, current mobile banking objectives of say building relationships, reducing cost, achieving new revenue stream will transform to enable new objectives targeting higher level goals such as building brand of the banking organization. Emerging technology and functionalities would enable to create new ways of lead generation, prospecting as well as developing deep customer relationship and mobile banking world would achieve superior customer experience with bi-directional communications. Illustration of objective based functionality enrichment In Mobile Banking Communication enrichment: – Video Interaction with agents, advisors. * Pervasive Transactions capabilities: – Comprehensive â€Å"Mobile wallet† * Customer Education: – â€Å" Test drive† for demos of banking services. * Connect with new customer segment: – Connect with Gen Y – Gen Z using games and social network ambushed to surrogate bank’s offerings. * Content monetization: – Micro level revenue themes such as music, e-book download . * Vertical positioning: – Positioning offerings over mobile banking specific industries. * Horizontal positioning: – Positioning offerings over mobile banking across all the industries. ———————————————— 3. 6 History of Mobile Banking in Abroad Improving access to financial services, such as savings, deposits, insurance and remittances, is vital to reducing poverty. Savings can help poor people to invest in productive assets like livestock, a loan may help to expand business activities, and insurance can provide income for a family if a breadwinner becomes sick. In many developing countries, however, 9 out of 10 people do not have a bank account or access to basic financial services.Poor people are often not considered viable customers by the formal financial sector as their transaction sizes are small, and many live in remote areas beyond the reach of banks branch networks. Informal banking services such as microfinance and village savings and loan associations remain limited in their reach. The first mobile banking and payment initiatives were announced during 1999 (the same year that Fundamental deployed their first prototype). The first major deployment was made by a company called Pay box (largely supported financially by Deutsche Bank).The company was founded by two young German’s (Mathias Entemann and Eckart Ortwein) and successfully deployed the solution in Germany, Austria, Sweden, Spain and the UK. At about 2003 more than a million people were registered on Pay box and the company was rated by Gartner as the leader in the fiel d. Unfortunately Deutsche Bank withdraws their financial support and the company had to reorganize quickly. All but the operations in Austria closed down. Another early starter and also identified as a leader in the field was a Spanish initiative (backed by BBVA and Telephonica), called Mobi Pago.The name was later changed to Mobi Pay and all banks and mobile operators in Spain were invited to join. The product was launched in 2003 and many retailers were acquired to accept the special USSD payment confirmation. Because of the complex shareholding and the constant political challenges of the different owners, the product never fulfilled the promise that it had. With no marketing support and no compelling reason for adoption, this initiative is floundering at the moment. Many other large players announced initiatives and ran pilots with big fanfare, but never showed traction and all initiatives were ultimately discontinued.Some of the early examples are the famous vending machines at the Helsinki airport supported by a system from Nokia. Siemens made announcements in conjunction with listed and high-flying German e-commerce company, Brokat. Brokat also won the lucrative Vodafone contract in 2002, but crashed soon afterwards when it runs out of funds. Israel (as can be expected) produced a large number of mobile payment start-ups. Of the many, only one survived – Trivnet. Others like Adamtech (with a technically sound solution called Cell pay) and Paytt disappeared after a number of pilots but without any successful production deployments.Initiatives in Norway, Sweden and France never got traction. France Telecom launched an ambitious product based on a special mobile phone with an integrated card reader. The solution worked well, but never became popular because of the unattractive, special phone that participants needed in order to perform these payments. Since 2004, mobile banking and payment industry has come of age. Successful deployments with positi ve business cases and big strategic impact have been seen recently. 3. 7 ————————————————- Mobile Banking servicesMobile banking can offer service such as the following: Account information: i. Mini- statement and checking of account history ii. Alerts on account activity or passing of set thresholds iii. Monitoring of term deposits iv. Access to loan statements v. Access to card statements vi. Mutual funds/equity statement vii. Insurance policy management viii. Pension plan management ix. Status on cheque, stop payment on cheque. Payment and transfers: i. Domestic and international fund transfers ii. Micro-payment handling iii. Mobile recharging iv. Commercial payment processing v. Bill payment processing i. Person to Person payment Investment: i. Portfolio management service ii. Real-time stock quotes iii. Personalized alerts and notification on security prices Support: i. Status of request for credit including mortgage approval, and insurance ii. Coverage iii. Check (cheque) book and card requests iv. Exchange of data messages and email, including complaint submission and tracking v. ATM location Content service: i. General information such as weather up dates, news ii. Loyalty-related offers iii. Location-based services ————————————————- . 8 Basic Mobile Banking Technologies There are four fundamental approaches to mobile banking. The first two rely on technologies that are standard features on almost all cell phones. Interactive Voice Response (IVR): If we have ever called our credit card issuer and meander through a confusion of prompts — â€Å"For English, press 1; for account information, press 2† – then you’re familiar with interactive voice response. In mobile banking, it works like this: Banks advertis e a set of numbers to their customers. a) Customers dial an IVR number on their mobile phones. ) They are greeted by a stored electronic message followed by a menu of options. c) Customers select an option by pressing the corresponding number on their keypads. d) A text-to-speech program reads out the desired information. IVR is the least sophisticated and the least â€Å"mobile† of all the solutions. In fact, it doesn’t require a mobile phone at all. It also only allows for inquiry-based transactions, so customers can’t use it for more advanced services. ————————————————- 3. 9 Mobile Banking Business Model Banking models is evolving.If mobile banking is being used to attract low-income populations in often rural locations, the business model will depend on banking type. These models differ primarily on the question that who will establish the relation ship (account opening, deposit taking, lending etc. ) to the end customer. Bank-focused model The bank-focused model emerges when a traditional bank uses non-traditional low-cost delivery channels to provide banking services to its existing customers. Example: range from use of automatic teller machines (ATMs) to internet banking or mobile phone banking to provide certain limited banking services to bank’s customers.Bank-led model The bank-led model offers a distinct alternative to conventional branch-based banking in that customer conducts financial transactions through mobile phone instead of at bank branches or through bank employees. This model promises the potential to substantially increase the financial services outreach by using retailers or mobile phones. Non-bank-led model The non-bank-led model is where a bank has a limited role in the day-to-day account management. Typically its role in this model is limited to safe-keeping of funds.Account management functions ar e conducted by a non-bank who has direct contact with individual customers. ————————————————- 3. 10 Advantage of Mobile Banking The biggest advantage that mobile banking offers to banks is that it drastically cuts down the costs of providing service to the customers. For example an average teller or phone transaction costs about $2. 36 each, whereas an electronic transaction costs only about $0. 10 each. Additionally, this new channel gives the bank ability to cross-sell up-sell their other complex banking products and services such as vehicle loans, credit cards etc.For service providers, Mobile banking offers the next surest way to achieve growth. Countries like Korea where mobile penetration is nearing saturation, mobile banking is helping service providers increase revenues from the now static subscriber base. Service providers are increasingly using the complexity of their supported mobile banking services to attract new customers and retain old ones. A very effective way of improving customer service could be to inform customers better. Credit card fraud is one such area.A bank could, through the use of mobile technology, inform owners each time purchases above a certain value have been made on their card. This way the owner is always informed when their card is used, and how much money was taken for each transaction. Similarly, the bank could remind customers of outstanding loan repayment dates, dates for the payment of monthly installments or simply tell them that a bill has been presented and is up for payment. The customers can then check their balance on the phone and authorize the required amounts for payment. The customers can also request for additional information.They can automatically view deposits and withdrawals as they occur and also pre- schedule payments to be made or cheques to be issued. Similarly, one could also request for s ervices like stop cheque or issue of a cheque book over one’s mobile phone. There are number of reasons that should persuade banks in favor of mobile phones. They are set to become a crucial part of the total banking services experience for the customers. Also, they have the potential to bring down costs for the bank itself. Through mobile messaging and other such interfaces, banks provide value added services to the customer at marginal costs.Such messages also bear the virtue of being targeted and personal making the services offered more effective. They will also carry better results on account of better customer profiling. Yet another benefit is the anywhere/anytime characteristics of mobile services. A mobile is almost always with the customer. As such it can be used over a vast geographical area. The customer does not have to visit the bank ATM or a branch to avail of the bank’s services. Research indicates that the number of footfalls at a bank’s branch h as fallen down drastically after the installation of ATMs.As such with mobile services, a bank will need to hire even less employees as people will no longer need to visit bank branches apart from certain occasions. With Indian telecom operators working on offering services like money transaction over a mobile, it may soon be possible for a bank to offer phone based credit systems. This will make credit cards redundant and also aid in checking credit card fraud apart from offering enhanced customer convenience. The use of mobile technologies is thus a winwin proposition for both the banks and the bank’s customers.The banks add to this personalized communication through the process of automation. For instance, if the customer asks for his account or card balance after conducting a transaction, the installed software can send him an automated reply informing of the same. These automated replies thus save the bank the need to hire additional employees for servicing customer need s. ————————————————- 3. 11 Disadvantage of Mobile Banking Security: Security experts generally agree that mobile banking is safer than computer banking because very few viruses and Trojans exist for phones.That does not mean mobile banking is immune to security threats, however. Mobile users are especially susceptible to a phishing-like scam called â€Å"smishing. † It happens when a mobile banking user receives a fake text message asking for bank account details from a hacker posing as a financial institution. Many people have fallen for this trick and had money stolen through this scam. Online banking is usually done through an encrypted connection so that hackers cannot read transmitted data, but consider the consequences if your mobile device is stolen.While all banking applications require us to enter a password or PIN, many people configure their mobile device s to save passwords, or use insecure passwords and PINs that are easy to guess. Compatibility: We need a smart phone to get the most out of mobile banking. Mobile banking is not available on every device. Some banks do not provide mobile banking at all. Others require you to use a custom mobile banking application only available on the most popular smart phones, such as the Apple iPhone and RIM Blackberry. Third-party mobile banking software is not always supported.If we do not own a smart phone, the types of mobile banking we can do are usually limited. Checking bank account balances via text message is not a problem, but more advanced features such as account transfers are generally not available to users of â€Å"dumb phones. † Cost: The cost of mobile banking might not appear significant if we already have a compatible device, but we still need to pay data and text messaging fees. Some financial institutions charge an extra fee for mobile banking service, and we may need to pay a fee for software. These extra charges quickly add up, especially if we access mobile banking ———————————————— 4. 1 Incentive disbursement utilizing Mobile Banking DBBL providing incentive disbursement services by utilizing mobile banking. This is very quick & convenient process of incentive disbursement. Some companies are signed agreement with DBBL for this service. Such as: Dutch-Bangla Bank (DBBL) and D. Net has signed an agreement on August 07, 2012 on Mobile Banking Services at the Head Office of DBBL. The agreement was signed by Dr. Ananya Raihan, Executive Director of D. Net and Mr. K. S. Tabrez, Managing Director of DBBL on behalf of their respective organizations.Under this agreement, field level agents of D. Net will receive their commission in their DBBL Mobile Banking Accounts. After receiving their incentive, commission, salary in their mobile account s, the agents will be able to withdraw/ deposit cash from any nearby agent or DBBL branches, withdraw money from any DBBL ATM, transfer money to other mobile accounts, buy goods and services from retailers and pay utility bills throughout the country and moreover will get the opportunity of â€Å"Banking with a bank†. Dr. Ananya Raihan, Executive Director of D. Net and Mr. K. S.Tabrez, Managing Director of DBBL sign on behalf of their respective organizations. ————————————————- 4. 2 Salary payment utilizing Mobile Banking DBBL providing salary payment services by utilizing mobile banking. This service makes quick salary payment to large number of employee in organization. Some company signed agreement with DBBL for this service. Such as: Dutch-Bangla Bank (DBBL) and  Bengal  Group of Industries have signed an agreement on Mobile  BankingServices at the DBBL He ad Office on June 06, 2012. The agreement was signed by Mr. Humayun Kabir, Director, Bengal Group of Industries and Mr.Mir Mominul Huq, Head of Mobile Banking, DBBL on behalf of their respective organizations. Under this agreement, employees of  Bengal  Group  of Industries will receive their monthly salaries in their DBBL Mobile Banking Accounts. After receiving their salaries in their mobile accounts, employees will be able to withdraw/ deposit cash from any nearby agent, DBBL branches and ATMs, transfer money to other mobile accounts, buy goods and services from retailers and pay utility bills throughout the country and moreover will get the opportunity of banking with a bank. Mr. Mir Mominul Huq, Head of Mobile Banking and Mr.Humayun Kabir, Director, Bengal Group of Industries, DBBL on behalf of their respective organizations. ————————————————- 4. 3 Real Cardless ATM Transaction utilizing Mobile Banking At DBBL, the mobile banking customers physically go to an ATM, push the †Mobile Banking† marked button, type their mobile account number, the amount to withdraw, their PIN and push the â€Å"Correct† marked button. The customers then receive a Push-sms or IVR call to their mobile phone from the Mobile Banking system requesting them to type their PIN again on their mobile phone.The customers then type their PIN and the ATM dispenses the requested money. In the DBBL process, the customers operate the ATM using their mobile phone instead of a debit or credit card. DBBL has innovated a real cardless ATM transaction for the first time in the world which is AML compliant, convenient and secure, protecting you from the risk of ATM frauds like skimming. Real Cardless ATM Transactions For the first time in the world. ——————————————â₠¬â€Ã¢â‚¬â€- 4. 4 Prepaid Top-UP utilizing Mobile Banking.All the Dutch-Bangla Bank Mobile Banking account holders no longer have to take the time and trouble of finding and visiting a nearby location to top-up their mobile phone talk time/airtime. With the convenience of Dutch-Bangla Bank Mobile Banking, they can top up their own or someone else’s talk time/ airtime free of charge. anytime. anywhere. Top-up using with Mobile Banking. ————————————————- 5. 1 Implementation of Mobile Banking through Rural People Rural poor people living on less than 140 taka a day, they can receive banking services via their mobile phones.It probably won't happen, but it would be amazing if it did. ? Increase Interest to Use: Many rural people heard about mobile banking. But they yet have not felt that they should use it as they are happy to use traditional banking system. Some peopl e feel interest to use it. About 55% people feel they should use it and 45% people haven’t feel to use mobile banking. ? Make easy transfer of money: The problem of domestic remittances is often overlooked. large cities like Dhaka are home to millions of migrants who would love to send money back to their families elsewhere in the country but who are unbanked and have no real means of doing so.But they want to send money to village. The ability to remit money domestically with little more than a text message could be revolutionary. ? Transfer international remittance: People’s international remittances, which already a big part of national income, can be transferred by mobile phone to their relatives. Mobile banking has ability to send money directly from mobile phone to mobile phone is orders of magnitude easier and cheaper. ? Reduce Cost and increase saving: About 75% rural people are poor, they lives under poverty line.It is convenient, affordable and it is much mor e effective in developing savings habits, it will make access to banking and advanced payment transactions at affordable cost. All people know that its cost is not higher than traditional banking. Around 56% people say its cost is lower, 20% say same and 24% say it is affordable than traditional banking. ? Make them banked: Then there's the emphasis on the rural people to introduce in banking. Although the rural people are more likely to be unbanked and therefore in need of mobile banking services, they haven't been directly targeted by many of the first wave of mobile banking providers.The rural people, of course, are both a new customer segment and generally the very last adopters of any new technology. It's hard to sell banking services to someone who neither knows nor understands what a bank is. ? Motivate them to use their Accounts: Another risk is that the goal will be reached but in name only, people might have mobile-banking accounts, and might even automatically get such an account when they get their phone. But the accounts might not be used, and in so far as they are used, they might be use only for payments and not for real banking services.So they have to be motivated. ? Make it easy to use: It is much more effective in developing savings habits. Its using system is also easy. Anyone can use it. Poor rural people are often not considered viable customers by the formal financial sector as their transaction sizes are small, and many live in remote areas beyond the reach of banks branch networks. ? Aware them that Mobile Banking is better than Traditional Banking: Mobile banking is real time on-line banking. Show them how mobile banking is on-line banking and it takes less time than traditional banking.It will make access to banking and advanced payment, transactions at affordable cost. ? Introduce Time Saving banking: Mobile banking is available anytime, anywhere throughout the country. So it can save one’s time. But about 70% people think th at mobile banking can save their time, where as 30% think it cannot save time. ? Make secure and trust worthy banking: Make mobile banking much safer and safeguard against fraudulent transactions, and one can trust mobile banking as traditional banking system. Show them it has secured pin code which is known by the user, and also has a check digit without it no one can deposit money.The poor rural people often have greater familiarity and trust with mobile phone companies than formal banking institutions. ?Save them from unnecessary harassment: Informal banking services such as microfinance and village savings and loan associations remain limited in their reach. So, mobile banking system develops to bring poor rural people into banking system. 83% people face or heard no problem to use mobile banking. But 17% people heard or face problems to use it like sometimes transaction do not reach at time, cannot operate it easily as traditional banking. Make a promise to serve better: The pr omise of mobile banking for the rural people is that mobile phone providers have managed to get a degree of penetration among the country's rural people. Mobile phone providers are likely to continue in the direction they're headed in at the moment, staying away from banking regulation, confining themselves largely to payments rather than fully-fledged banking, and targeting their entire customer base without any particular emphasis on the bottom of the pyramid.Will the mobile phone companies sign on, even if they see lots of regulatory headaches and very few profits by doing so? The answer to that question could be the given by the mobile companies and banks. ————————————————- 5. 2 Benefits of Mobile Banking in Prospective of rural people. Mobile banking has several benefits for peoples, specially for rural poor people: ? Mobile banking Makes Life Easier: It is real time on-line banking, available anytime, anywhere throughout the country. It is convenient, affordable and secure; it is much more effective in developing savings habits ?Speedy and safeguard: It will make access to banking and advanced payment transactions at affordable cost. It is much safer, speedy and safeguard against fraudulent transactions. All of the characteristics of mobile banking make life easier. ? Secure: In mobile banking is Secure, a confidential pin code is used by the user. PIN ensures security of money and protects fraudulent transactions. So mobile banking is fully secured. ?Any time access: One benefit of mobile banking is a very speedy process. Transaction can be done anytime anywhere quickly in less time. 00% people believe that it is a speedy process. ? Small account for poor: Mobile banking started with the idea to bring the poor rural under the umbrella of banking sector especially rural poor as there are not much bank facilities, also there savings is low so th ey feel shy to go to bank. ? Easy to use: Its using system is also easy. Anyone can use it. ? Easy way to send money: People are like to send money easily to their relatives; Mobile banking has ability to send money directly by mobile phone. People can get the service of easy transferring money through mobile banking. Remittance transfer: International remittances can be transferred by mobile phone to one country to another. Mobile banking has ability to send money directly from mobile phone to mobile phone. ? Increase banking activities: Although the rural people are unbanked by mobile banking services they are converted into banked people. It is developing savings habits, it will make access to banking and advanced payment transactions. ————————————————- 5. 3 Challenges for a Mobile Banking Solutions Key challenges in developing sophisticated mobile banking applications are: . Handset operability: There are a large number of different mobile phone devices and it is a big challenge for banks to offer mobile banking solution on any type of device. Some of these devices support Java ME and others support SIM Application Toolkit, a WAP browser, or only SMS. Initial interoperability issues however have been localized, with countries like India using portals like R-World to enable the limitations of low end java based phones, while focus on areas such as South Africa have defaulted to the USSD as a basis of communication achievable with any phone.The desire for interoperability is largely dependent on the banks themselves, where installed applications (Java based or native) provide better security, are easier to use and allow development of more complex capabilities similar to those of internet banking while SMS can provide the basics but becomes difficult to operate with more complex transactions. There is a myth that there is a challenge of interoperab ility between mobile banking applications due to perceived lack of common technology standards for mobile banking.In practice it is too early in the service lifecycle for interoperability to be addressed within an individual country, as very few countries have more than one mobile banking service provider. In practice, banking interfaces are well defined and money movements between banks follow the IS0-8583 standard. As mobile banking matures, money movements between service providers will naturally adopt the same standards as in the banking world. On January 2009, Mobile Marketing Association (MMA) Banking Sub-Committee, chaired by CellTrust and VeriSign Inc. published the Mobile Banking Overview for financial institutions in which it discussed the advantages and disadvantages of Mobile Channel Platforms such as Short Message Services (SMS), Mobile Web, Mobile Client Applications, SMS with Mobile Web and Secure SMS. 2. Security: Security of financial transactions, being executed fr om some remote location and transmission of financial information over the air, are the most complicated challenges that need to be addressed jointly by mobile application developers, wireless network service providers and the banks' IT departments.The following aspects need to be addressed to offer a secure infrastructure for financial transaction over wireless network: * Physical part of the hand-held device. If the bank is offering smart-card based security, the physical security of the device is more important. * Security of any thick-client application running on the device. In case the device is stolen, the hacker should require at least an ID/Password to access the application. * Authentication of the device with service provider before initiating a transaction. This would ensure that unauthorized devices are not connected to perform financial transactions. User ID / Password authentication of bank’s customer. ? Encryption of the data being transmitted over the air. * Encryption of the data that will be stored in device for later / off-line analysis by the customer. * One-time passwords (OTP’s) is the latest tool used by financial and banking service providers in the fight against cyber fraud. Instead of relying on traditional memorized passwords, OTPs are requested by consumers each time they want to perform transactions using the online or mobile banking interface. When the request is received the password is sent to the consumer’s phone via SMS.The password is expired once it has been used or once its scheduled life-cycle has expired. Because of the concerns made explicit above, it is extremely important that SMS gateway providers can provide a decent quality of service for banks and financial institutions in regards to SMS services. Therefore, the provision of service level agreements (SLAs) is a requirement for this industry; it is necessary to give the bank customer delivery guarantees of all messages, as well as measurements on the speed of delivery, throughput, etc. SLAs give the service parameters in which a messaging solution is guaranteed to perform. . Application distribution: Due to the nature of the connectivity between bank and its customers, it would be impractical to expect customers to regularly visit banks or connect to a web site for regular upgrade of their mobile banking application. It will be expected that the mobile application itself check the upgrades and updates and download necessary patches (so called â€Å"Over the Air† updates). However, there could be many issues to implement this approach such as upgrade / synchronization of other dependent components. ————————————————- 5. Problems to implement of Mobile Banking through rural people Key challenges in developing a sophisticated mobile banking application through rural people are: * Poverty: Poverty is a main pr oblem of 3rd world country like Bangladesh. Rural people are not able to buy their food easily, so how they can buy a mobile phone or open a account in bank? * Illiterate people: A big amount of rural people are illiterate, so they are not aware of banking system yet. So they are not interested in mobile banking system. * Weak infrastructure: The socio economic infrastructure is very weak in Bangladesh.About more than 80% rural people has no account in traditional banking system, where mobile banking is a new concept, people have doubt about mobile banking. * Lack of trust: As it is a new method of banking people haven’t 100% faith on it. So, people don’t want to take any risk by giving suggestion to use it. Rural people feel it will not make life easier as it may not be trust worthy and it is not secured as they cannot fully trust on online banking than traditional banking system. * Lack of awareness: The rural people have lack of awareness they feel upper class or mi ddle class people can use mobile banking. Operating complexity: Handset operability is a vital problem of Mobile Banking There are a large number of different mobile phone devices and it is a big challenge for banks to offer mobile banking solution on any type of device. There is a problem that there is a challenge of interoperability between mobile banking applications due to perceived lack of knowledge in technology standards for mobile banking. * Security: Security of financial transactions, being executed from some remote location and transmission of financial information over the air, are the most complicated challenges that eed to be addressed jointly by mobile application developers, wireless network service providers and the banks' IT departments. When Security of any thick-client application running on the device. In case the device is stolen, the hacker should require at least an ID/Password to access the application. Banks unable to meet the performance and reliability ex pectations may lose customer confidence. 6. 0 ————————————————- Mobile Banking at a Glance ————————————————- 6. 1 What is Mobile Banking?Mobile banking is a Banking process without bank branch which provides financial service to unbanked communities efficiently and at affordable cost. To provide banking and financial service through mobile technology devices i. e mobile phone called mobile banking. ————————————————- 6. 2 Benefits of Mobile Banking: * Real time on-line banking. * Available anytime, anywhere throughout the country. * It is convenient, affordable and secure. * It is much more effective in developing saving habits. * It will make access to banking and advanced payment transactions at affordable cost. It is much safe, speedy and safeguard against fraudulent transactions. 6. 3 ————————————————- What does DBBL Mobile Banking offer? * Customer Registration. * Cash-in (Cash deposit). * Cash-out (Cash withdrawal) * Foreign Remittance. * Salary disbursement. * Person to person transfer (P2P). * Mobile Top-Up. * Balance inquiry. 6. 4 ————————————————- Where to register? Customer can register at any authorized agent point of DBBL who can display â€Å"DBBL Agent Certificate† and â€Å"DBBL Mobile Banking Banner†. . How to register mobile account? * Customer fills up the KYC Form and submits to agent along with his or her photograph and national ID. * Agent goes to Customer Registration Menu fr om his or her mobile and inserts customer’s mobile number. * Customer receives an IVR call or USSD prompt and in reply, she or he gives 4-digit PIN number at his or her choice. * A Mobile Account is created in DBBL system which is his or her mobile number +one check digit. * Customer receives a confirmation SMS which contains his or her Mobile Account Number. 2 . Why PIN is required?PIN is required to be inputted during cash withdrawal from an Agent Point of DBBL or DBBL Branch or DBBL ATM. PIN ensure security of your money and protect fraudulent transactions. 3. Why PIN is strictly confidential? PIN is the key for transaction of Mobile Banking. Only correct match of PIN & Mobile Number can access the Mobile Account. PIN is needed to verify the A/C owner by the system. If a PIN is disclosed, respective account is at risk; therefore, PIN should be handled very carefully. 4. Why Check Digit? Mobile number is public and known to many people.Without knowing your check digit, none will be able to deposit money at your account, thus it helps to keep your mobile account confidential. On the other hand, a check digit eliminates typing error, thus protects sending or depositing money to a wrong account. 5. Which Telco’s Mobile can be registered? Customer having any mobile from any mobile operator can be registered for DBBL Mobile Banking at any nominated agent point of the bank. 6. What are the necessary documents for registration? * Duly filled in KYC form. * Photograph of account holder. National ID or any other acceptable ID with photograph. 7. What is my Mobile Account Number? Your mobile account number is your mobile number with an additional check digit. For example, if your mobile number is 01233445566 and check digit is 3, then your mobile number account will be 012334455663. 8. What type of mobile set is required? Any type of mobile set can be used for DBBL mobile banking. 9. How much initial deposit is required? Customer can open a DBBL Mobile A ccount with an initial deposit of taka 100/- (one hundred) only. 10. Can I deposit and withdraw money immediately after registration?You can deposit money immediately after registration. However, you can withdraw after your account is fully registered. Bank officer verify the information on the registration form (KYC form) and authorizes the account for full registration. Normally 1-2working days are required for full registration. After your account is fully registrated, you will get an SMS notification. ————————————————- 7. 1 Findings 1. Maximum people are unknown with DBBL Mobile Banking. 2. Maximum rural people are illiterate. 3. DDBL Mobile Banking only provides Savings Account facility not others. . DBBL not providing merchant payment service. 5. Sometimes facing network problem. 6. DBBL do not sanction loan by Mobile Banking. 7. Cash inflow & outflow charge is highe r. 8. Hide information/ Not provide real information. 9. Difficult to collect necessary information. 10. Limited number of Mobile Banking Branch. ————————————————- 7. 2 Recommendations After reviewing these problems, we can follow the following recommendations: ? Increase Awareness: The rural people have lack of awareness and they haven’t much faith on it.So banks and mobile phone companies and government have to make them aware about mobile banking. ? Interest to Use: Banks and mobile phone companies and government have to promote the mobile banking system and grow interest in peoples mind. ? Develop infrastructure: The socio economic infrastructure is very weak. Government has to develop the infrastructure to ensure education to all and then people can gather knowledge and they can remove their doubt about mobile banking. ? Make easier to use: Mobile banking syste m is easy, but to rural people it is not so easy to use.Mobile companies and banks have to make the process easier than now. ? Reduce cost: I think the current mobile banking provider DBBL charge much for transaction. To grow interest in peoples mind transaction cost has to reduce. ? Security: Security is the main barrier which has to ensure for mobile banking process. And many people have doubt in their mind about that. So the process has to make more Trust Worthy ? Campaign: Rural people are not aware about banking system. About more than 80% of people has no account in traditional banking system, where mobile banking is a new concept.So it is essential to make campaigns in village to village to aware them. ? Tell the people about the benefits: Mobile banking is a banking process that offers financial services like cash deposit, cash withdrawal, merchant payment, utility payment, salary disbursement, remittance inflow and outflow and government allowance disbursement through mobil e gadgets. ? Develop operability: Make easy and effective operating of mobile phone to banking like using Short Message Services (SMS), Mobile Web, Mobile Client Applications, SMS with Mobile Web and Secure SMS will increase mobile banking activities. Ensure security through wireless network: The physical security of the mobile device is more important. Security of any ID/Password is more important. ? Ensure reliability: With mobile banking, the customer may be sitting in any part of the world (true anytime, anywhere banking) and hence banks need to ensure that the systems are up and running in a true 24 x 7 fashion will increase banks performance and reliability of customer. ————————————————- 7. 3 Conclusion The growth of mobile banking technology is increasingly hard to ignore.Analyst firm & Research reports that nearly 50 percent of all mobile users in the United States will be using mobile banking within four years use mobile financial services today. With the advent of technology and increasing use of smart phone and tablet based devices, the use of Mobile Banking functionality would enable customer connect across entire customer life cycle much comprehensively than before. Mobile banking can play a vital role both banking and mobile sector. It has also impact on social sector too. One day Mobile banking will make rural people’s life easier than today.Although it has been tried on the best level to make this report informative and better but limitations are inevitable for any report. Finally, we would like to say the overall performance of DBBL Mobile Banking section is excellent. Their progressive trends are quite consistent and steady. This will help the Bank and facilitate as a market leader in Banking sector. ——————————————— - Abbreviations DBBL=Dutch-Bangla Bank Limited. KYC= Know Your Customer. IVR= Interactive Voice Response. USSD=Unstructured Supplementary Service Data.UISC=Union information and Service center. P2P=Person to person. ATM=Automated Teller Machine. PIN=Personal identification number. ————————————————- Questionnaire 1. DBBL Mobile banking division can provide services according to customer demand. * Yeas * No 2. What are the major constraint’s of mobile banking? †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 3. What are the objectives of DBBL ? †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 4. How many mobile Banking Account DBBL have? †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 5. What is the latest service of DBBL Mobile Banking? †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 6. Is rural people can easily adopt DBBL Mobile Banking service. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 7. What is DBBL Future plan ? †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 8. What new service DBBL want to add with existing service? †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 9. Is Mobile Banking Division of DBBL profitable . †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 10. What are the major problem can you face? †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 11. What are the difference between DBBL Mobile Banking and bkash ? †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚ ¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 12.What are the security measure taken from DBBL for Mobile account? †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 13. How do you provide foreign Remittance and Air – Time Top- up service? †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 14. What are the CSR activities DBBL perform? †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 15. How DBBL Sanction loan to its customer by Mobile banking? †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 16. Why DBBL can’t sign deal with Gramen Phone and Robi ? But they are holding first and se cond position among Mobile phone operator. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 17.In case of traditional Banking there is no charge for deposite or withdraw but in Mobile Banking customer have to pay charges for both deposite or withdraw. Why? †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. ————————————————- Bibliography References: Dutch-Bangla Bank Ltd. (DBBL) Mobile Banking Office , Agrabad , Chittagong. 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